Customer Service Representative

We are looking for a Customer Service Representative to join our dynamic team, focused on handling incoming customer calls. The ideal candidate will be responsible for assisting customers, resolving their queries efficiently, and ensuring a seamless and positive service experience.

This role requires excellent communication skills, patience, and a strong customer-first attitude.

Key Responsibilities:

• Handle incoming calls from customers in a professional and courteous manner.
• Listen actively to customer concerns and provide accurate information or solutions.
• Record and maintain detailed logs of customer interactions and resolutions.
• Coordinate with internal teams to address complex issues promptly.
• Ensure high levels of customer satisfaction and meet quality and performance standards.

Candidate Requirements:

• Minimum 1 year of experience in customer service or call center operations (inbound calling preferred).
• Excellent verbal communication skills in English and Hindi.
• Strong interpersonal, problem-solving, and time management skills.
• Ability to stay calm and professional under pressure.
• Basic computer literacy (CRM or call management software experience is a plus).

Why Join Us?

• Supportive and growth-driven work culture.
• Opportunity to develop your skills in customer relationship management.
• Direct contribution to improving customer satisfaction.

How to Apply:

Interested candidates can share their resumes at +91 93808 39640.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• Hindi (Required)