Customer Service Representative

XpressEdu

0 years

1 - 2 Lacs

bengaluru

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

service chat resolve transactions support communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking a friendly, detail-oriented, and professional Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints (phone, email, chat, or in-person).

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
Resolve product or service problems by clarifying issues, determining the cause, selecting the best solution, and following up to ensure resolution.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Provide product/service information and support to customers.
Escalate unresolved issues to the appropriate internal teams.
Follow communication procedures, guidelines, and policies.
Contribute to team efforts by accomplishing related tasks as needed

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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