Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: Lead work scope understanding and detailing with onshore or client teams. Estimate and plan work for India team to deliver. Review delivered work for requisite quality. Code and test projects. Attend meetings and training as required. Work with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: Contact Center as a Service (CCaaS) software management and domain experience. ii. NICE CXone and CXone Studio Experience iii. Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions Education, Experience And Certification Bachelor’s degree in computer science, IT, or engineering preferred. Overall 10+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Team Player Desire to work in a fast-paced environment. Show more Show less
TTEC Digital is seeking a Senior AWS Software Engineer to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you’re the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What You’ll Be Doing As the backbone of our delivery teams, Senior AWS Developers build and deploy our designed solutions for our clients. You will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing. What You’ll Bring To Us Requirements analysis and design conversations when you have a new project starting Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address project needs You need to be ready to learn quickly! What Skills You’ll Need Advanced knowledge of AWS services and cloud architecture 7+ years of development experience with a focus on Node.JS , Java working with AWS services (SAM, CDK, Connect, Lambda, Kinesis, etc). Advanced understanding of the way the web works Functional understanding of agile methodologies such as Scrum Ability to accept constructive feedback Desire to provide assistance to other team members The ideal candidate seeks to understand before prescribing a solution A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Willingness to stand up for your convictions and yet commit to the team’s decision Desired Skills Familiarity with the Serverless Framework ( serverless.com ) Python experience Experience with technologies in AWS Services (SAM, CDK, Connect, Lambda, Kinesis, S3, EC2, DynamoDB, CloudFormation, etc) Who We Are We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies to deliver an exceptional customer experience, leveraging all things AWS. We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality. Show more Show less
Job Description Position Title ML Engineer Practice Product Engineering (XI) Position Purpose We are looking for an expert in machine learning to help us extract value from our data. The candidate will lead all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production. The ideal candidate will be passionate about artificial intelligence and stay up-to-date with the latest developments in the field. The candidate should have at least 4 to 5 years experience in programming and should have at least 3 years experience in Data Science and implementing appropriate algorithms to meet the required business criteria. Key Accountabilities Understanding business objectives and developing models that help to achieve them, along with metrics to track their progress Managing available resources such as hardware, data, and personnel so that deadlines are met Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their success probability Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world Verifying data quality, and/or ensuring it via data cleaning Supervising the data acquisition process if more data is needed Finding available datasets online that could be used for training Defining validation strategies Defining the preprocessing or feature engineering to be done on a given dataset Defining data augmentation pipelines Training models and tuning their hyperparameters Analyzing the errors of the model and designing strategies to overcome them Deploying models to production Perform statistical analysis and fine-tuning using test results Deep knowledge of math, probability, statistics and algorithms Familiarity with machine learning frameworks (like Keras or PyTorch or Tensorflow) and libraries (like scikit-learn) Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Should be an expert senior developer possessing both Architecture and designing skills Skills : Sr. No. Skill (Technical skills, Process/methodology/Role skills) Expertise (Primary/Desired) 1 Python/Java/R Primary 2 Deep learning framework such as (Keras or PyTorch or TensorFlow) Primary 3 Analytics & ML using Cloud based Systems (Eg: GCP) Primary 4 Linux fundamentals Primary 5 Programming knowledge of NodeJs Secondary Education, Experience And Certification PG in Computers or BE in Computers Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes. Show more Show less
Job Description: Job Title: Senior Consultant – Technology Consulting Location: Hyderabad About the Role: We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights. Key Responsibilities: Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions. Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards. Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. Create and maintain documentation related to system configuration, processes, and best practices. Train and support internal teams and agents on effective Zendesk usage. Drive continuous improvement through data analysis, user feedback, and system audits. Ensure system governance, data integrity, and adherence to security/compliance standards. Required Skills and Qualifications: 5–8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role. Strong knowledge of Zendesk Suite products and best practices. Experience in system architecture and solution design for customer support platforms. Proven experience with workflow automation, business rules, ticketing flows, and reporting. Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft. Experience in user training, stakeholder management, and cross-functional collaboration. Strong analytical skills and ability to derive insights from support metrics and KPIs. Excellent communication and documentation skills. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Job Title: Salesforce Senior Consultant – Technology Consulting Location: Hyderabad About the Role: TTEC digital is ramping up Salesforce practice in Hyderabad, India. As a Senior Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play an anchoring role. This role requires multi dimensions of expertise, which includes Pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members. Key Responsibilities: Identify, build, and integrate various technologies to provide client solutions and associate applications using Salesforce.com and other technologies Participate and collaborate on the design Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required Develop high-quality solutions based on specifications as indicated in the design Test all items developed before turning them over to the testing team and client Support deployment activities Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support ongoing project development Effectively deliver results on several development projects Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position Attain quarterly and annual objectives assigned by management Achieve and maintain Service Cloud Consultant and Developer Certifications Required Skills and Qualifications: Engineering graduate with a proven track record in software engineering. 7-10 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support) Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning. Certification in Salesforce Platform Developer 1 & 2 certifications is desired. Experience with Agile methodology. Experience of working in global delivery model . Highly motivated self-starter with a desire to "go the extra mile". Exceptional verbal, written, presentation and interpersonal communication skills. Proven time management skills in a fast-paced dynamic development environment. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Position Purpose The position of Senior Analyst is within TTEC Digital Analytics and Insights Experience (AIX) team. AIX group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills: Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience and Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 5-8 years in Data Engineering 3+ years of application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js, Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes.
Job Title: Senior Dynamics 365 Functional and Project Manager Job Summary An interesting role with a mix of D365 CE functional consultant and project manager where the individual will be responsible for bridging the gap between business requirements and the technical implementation of customer projects along with executing QA and PM activities. This role requires one to be proficient in one of the 3 modules of CRM – Customer Service, Sales and Marketing. Tasks include functional analysis, solution design, configuration, project management and quality assurance activities and play a key role in timely delivery and quality deliverables. The person should be eager to learn and deliver in areas of Copilot Studio, CCaaS, SharePoint, Azure Integration, Data which have been an integral part of few to many CRM projects. Responsibilities Functional Responsibilities: Participate in requirements gathering sessions with business stakeholders to understand their needs and translate them into clear and concise functional specifications. Analyze business processes and identify opportunities for optimization and improvement through Dynamics 365 functionalities. Design and document functional solutions within Dynamics 365, including configurations, power automate, business rules, and integrations. Perform gap analysis between business requirements and out-of-the-box Dynamics 365 capabilities, recommending appropriate customizations or workarounds. Configure and customize Dynamics 365 modules (e.g., Sales, Service, Marketing, etc.) based on documented requirements. Participate in solution design discussions with technical teams, ensuring functional requirements are understood and implemented correctly. Create and maintain functional design documents, user stories, and process flows. Provide functional expertise and support to development and testing teams throughout the project lifecycle. Assist with user training and the creation of user documentation. Stay up-to-date with the latest Dynamics 365 features and functionalities. Quality Assurance Responsibilities Develop and execute comprehensive test plans, test cases, and test scripts based on functional specifications and business requirements in Azure DevOps or similar tools. Lead and coordinate all phases of testing, including functional testing, system integration testing, user acceptance testing (UAT), and regression testing. Identify, document, and track defects using a designated bug tracking system like ADO Work closely with development teams to ensure timely resolution of identified defects. Participate in test environment setup and data preparation. Provide clear and concise test reports and summaries to stakeholders. Advocate for quality assurance best practices within the team. Contribute to the continuous improvement of the QA process. Potentially lead and mentor junior QA resources. Ensure adherence to quality standards and regulatory requirements. Facilitate and support User Acceptance Testing (UAT) with business users. Project Management & Leadership Responsibilities Participate in shared planning, define tasks, dependencies, and collaboratively manage/prioritize work within defined cadences like daily standups and weekly meetings. Collectively monitor progress, proactively identify and resolve issues as a team, and contribute to regular reports potentially shared with customers and onshore teams. Foster open team communication via daily standups and weekly meetings; act as a key contact for timely information sharing with customers and onshore teams. Align individual/team efforts with project goals and timelines, actively contributing to success and participating in alignment discussions with customers/onshore teams. Ensure adherence to project methodologies and quality standards, sharing best practices and dedicating meeting time for reviews; contribute to reports highlighting standards adherence. Required Skills Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 8- 12 years of progressive experience working with Microsoft Dynamics 365 in a functional and/or QA role. Strong understanding of core Dynamics 365 modules and their functionalities (e.g., Sales, Service, Marketing). Proven ability to gather and document business requirements effectively. Experience in designing and configuring Dynamics 365 solutions. Solid understanding of software testing methodologies and the QA lifecycle. Hands-on experience in creating and executing test plans and test cases. Proficiency in using bug tracking systems (e.g., Azure DevOps, Jira). Excellent analytical and problem-solving skills with a strong attention to detail. Manage project(s) in Azure Devops. Strong communication (both verbal and written) and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. Ability to work independently and as part of a collaborative team. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Nice-to Have Skills CCaaS Copilot Studio Customer Insights Playwright Automation
Job Title: Senior Dynamics 365 Functional & QA Lead Job Summary Under the dual hats of D365 CE Functional consultant & QA consultant one will be responsible for bridging the gap between business requirements and the technical implementation of customer projects along with executing QA activities with flexibility to switch between roles within a project or across projects. This role requires one to be proficient in one of the 3 modules of CRM – Customer Service, Sales and Marketing. Tasks include functional analysis, solution design, configuration, and quality assurance activities and play a key role in timely delivery and quality deliverables. The person should be eager to learn and deliver in areas of Copilot Studio, CCaaS, SharePoint, Azure Integration, Data which have been an integral part of few to many CRM projects. Responsibilities Functional Responsibilities: Participate in requirements gathering sessions with business stakeholders to understand their needs and translate them into clear and concise functional specifications. Analyze business processes and identify opportunities for optimization and improvement through Dynamics 365 functionalities. Design and document functional solutions within Dynamics 365, including configurations, power automate, business rules, and integrations. Perform gap analysis between business requirements and out-of-the-box Dynamics 365 capabilities, recommending appropriate customizations or workarounds. Configure and customize Dynamics 365 modules (e.g., Sales, Service, Marketing, etc.) based on documented requirements. Participate in solution design discussions with technical teams, ensuring functional requirements are understood and implemented correctly. Create and maintain functional design documents, user stories, and process flows. Provide functional expertise and support to development and testing teams throughout the project lifecycle. Assist with user training and the creation of user documentation. Stay up-to-date with the latest Dynamics 365 features and functionalities. Quality Assurance Responsibilities Develop and execute comprehensive test plans, test cases, and test scripts based on functional specifications and business requirements in Azure DevOps or similar tools. Lead and coordinate all phases of testing, including functional testing, system integration testing, user acceptance testing (UAT), and regression testing. Identify, document, and track defects using a designated bug tracking system like ADO Work closely with development teams to ensure timely resolution of identified defects. Participate in test environment setup and data preparation. Provide clear and concise test reports and summaries to stakeholders. Advocate for quality assurance best practices within the team. Contribute to the continuous improvement of the QA process. Potentially lead and mentor junior QA resources. Ensure adherence to quality standards and regulatory requirements. Facilitate and support User Acceptance Testing (UAT) with business users. Required Skills Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 6- 12 years of progressive experience working with Microsoft Dynamics 365 in a functional and/or QA role. Strong understanding of core Dynamics 365 modules and their functionalities (e.g., Sales, Service, Marketing). Proven ability to gather and document business requirements effectively. Experience in designing and configuring Dynamics 365 solutions. Solid understanding of software testing methodologies and the QA lifecycle. Hands-on experience in creating and executing test plans and test cases. Proficiency in using bug tracking systems (e.g., Azure DevOps, Jira). Excellent analytical and problem-solving skills with a strong attention to detail. Strong communication (both verbal and written) and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. Ability to work independently and as part of a collaborative team. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Nice-to Have Skills CCaaS Copilot Studio Customer Insights Playwright Automation
TTEC Digital is seeking a Principal Consultant AWS to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. What You’ll Be Doing As a Principal AWS Consultant, you will be the backbone of our AWS delivery team—designing, developing, and deploying scalable cloud solutions that align with business needs and client success goals. You will also help refine our delivery practices, contribute to internal tooling, and mentor junior team members while staying up to date with AWS innovations. Key Responsibilities Collaborate on requirements analysis, architecture, and design discussions for new projects. Build and deploy cloud-native solutions using AWS Services such as Lambda, Kinesis, Connect, SAM, CDK, CloudFormation, and DynamoDB. Create and manage Infrastructure as Code using tools like CloudFormation and the Serverless Framework. Work with teams via Jira to track issues and support agile delivery cycles. Write robust, scalable, and maintainable code primarily in Node.js, Java, or Python. Stay updated with industry best practices and AWS service enhancements. Participate in team retrospectives, code reviews, and technical design sessions. Provide mentorship and technical guidance to team members. Collaborate cross-functionally with architects, project managers, and client stakeholders. Contribute to internal tools and suggest improvements to design and development workflows. What You’ll Bring To Us 10+ years of development experience, with a focus on Node.js and Java, building applications on AWS. Advanced understanding of AWS services and cloud-native architectures. Proficiency in designing and implementing solutions using AWS tools such as SAM, CDK, Lambda, Kinesis, S3, EC2, Connect, DynamoDB, and CloudFormation. Strong knowledge of how the web works, including REST APIs, HTTP, and security standards. Functional understanding of Agile methodologies such as Scrum. Strong problem-solving skills and the ability to work independently and collaboratively. Excellent communication skills and a mindset of continuous learning and improvement. A passion for technology, innovation, and adopting best practices in cloud development. A collaborative spirit with the ability to accept and provide constructive feedback. Nice To Have Experience with the Serverless Framework ( serverless.com ). Hands-on experience in Python. AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Solutions Architect – Professional). TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Position Purpose As the Senior Consultant, you will be responsible for designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: oLead work scope understanding and detailing with onshore or client teams. oEstimate and plan work for India team to deliver. oReview delivered work for requisite quality. oCode and test projects. oAttend meetings and training as required. oWork with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: oContact Center as a Service (CCaaS) software management and domain experience. oNICE CXone and CXone Studio Experience oWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience And Certification Bachelor’s degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As a Technical Architect at TTEC Digital, your primary responsibility will be to architect, design, and solution NICE platform solutions. You will also lead a team of NICE consultants to deliver innovative solutions to our customers. In this role, you will collaborate with onsite delivery teams, project managers, onshore team members, and at times, sales team members and clients. Your role will involve driving innovation and growth within the NICE practice by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Your key job responsibilities will include: - Architecting and designing NICE platform solutions and leading teams - Ensuring in-person availability in Hyderabad as per site working policies - Taking ownership of technical delivery for project work originating from India - Collaborating with onshore or client teams for work scope understanding and detailing - Estimating and planning work for the India team - Reviewing delivered work for quality assurance - Coding and testing projects - Participating in Solution Engineering and Pre-sales activities - Driving training & development and knowledge sharing initiatives - Contributing to the growth of the India team and acquiring new technical skills - Contributing to operational metrics for the India team You will need to have hands-on technical skills in: - Contact Center as a Service (CCaaS) software management and domain experience - NICE CXone and CXone Studio Experience - Working with languages like CXone Studio, C#, ASP.NET, ASP/.NET (C#, VS.Net, XML, Web Services, etc.) In terms of competencies, we are looking for individuals who possess strong people skills, high energy, integrity, and problem-solving abilities. Leadership qualities are essential for gaining credibility, motivating teams, and providing guidance to junior members. You should have the ability to manage multiple projects and products efficiently while delivering technical solutions effectively. To qualify for this role, you should ideally have: - A Bachelor's degree in computer science, IT, or engineering - Over 10 years of experience in customer experience software space - 3 or more years of experience in NICE CXone and UC environments - 6 or more years of software development experience - Experience with enterprise-level CCaaS architecture and network infrastructure - A team player mindset and a desire to work in a fast-paced environment At TTEC Digital, we prioritize exceptional customer experiences by developing strategic customer experience designs, integrating powerful data, and leveraging industry-leading technology. Our culture values employee well-being and happiness, making the delivery of amazing customer experiences an employee-first process. As a remote-first employer, we offer flexibility that allows you to shape your career according to your life's journey.,
Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: o Lead work scope understanding and detailing with onshore or client teams. o Estimate and plan work for India team to deliver. o Review delivered work for requisite quality. o Code and test projects. o Attend meetings and training as required. o Work with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: o Contact Center as a Service (CCaaS) software management and domain experience. o NICE CXone and CXone Studio Experience o Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience and Certification Bachelor’s degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,
Position Purpose The position of Senior Consultant is within TTEC Digital - Analytics team. This group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience And Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 5-8 years in Data Engineering 3+ years of application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js , Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: oLead work scope understanding and detailing with onshore or client teams. oEstimate and plan work for India team to deliver. oReview delivered work for requisite quality. oCode and test projects. oAttend meetings and training as required. oWork with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: oContact Center as a Service (CCaaS) software management and domain experience. oNICE CXone and CXone Studio Experience oWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience And Certification Bachelor’s degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: oLead work scope understanding and detailing with onshore or client teams. oEstimate and plan work for India team to deliver. oReview delivered work for requisite quality. oCode and test projects. oAttend meetings and training as required. oWork with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: oContact Center as a Service (CCaaS) software management and domain experience. oNICE CXone and CXone Studio Experience oWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience And Certification Bachelors degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. Show more Show less
Job Summary We are looking for a highly skilled Senior Consultant - Dynamics 365 CRM/ Power Platform to join our growing team. you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team. Key Responsibilities Design, develop, and customize Dynamics 365 applications using C#, .NET, JavaScript, and related technologies. Build sophisticated Canvas Apps with a strong focus on user experience and performance. Implement complex business logic using Power Fx in Canvas Apps and Dataverse. Develop and deploy Power Platform Component Framework (PCF) controls to extend application capabilities. Work with Model-driven Power Apps and Power Automate to streamline workflows and processes. Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service) including routing rules and agent experiences. Create and maintain custom workflows, business rules, and plugins within Dynamics 365. Build and maintain Power Automate flows for system automation and integration. Develop and consume APIs (REST, SOAP) for external system integration. Follow the full software development lifecycle, including requirements gathering, design, testing, deployment, and support. Write clean, maintainable, and well-documented code adhering to development standards. Troubleshoot and resolve issues related to Dynamics 365 and Power Platform. Collaborate with business analysts, functional consultants, and fellow developers to deliver integrated solutions. Participate in peer code reviews and contribute to technical documentation. Track and manage development tasks, ensuring timely delivery aligned with project goals. Support project planning, task estimation, and progress monitoring. Actively participate in team meetings and provide regular status updates. Stay current with Microsoft platform updates, emerging tools, and industry best practices. Required Skills & Qualifications Bachelors degree in computer science, Software Engineering, or a related field. 612 years of development experience within the Microsoft ecosystem. Strong proficiency in Dynamics 365 CE (Sales, Service, Marketing) customization and development. Expertise in building user-centric Canvas Apps and applying Power Fx logic. Experience with PCF control development and deployment. Hands-on experience with Model-driven Apps and Power Automate. Knowledge and configuration experience with Microsoft CCaaS (Omnichannel for Customer Service). Experience integrating APIs and working with web services (REST, SOAP). Familiarity with version control systems like Git and Azure DevOps. Solid understanding of software development principles, patterns, and best practices. Strong analytical and troubleshooting skills. Effective communication and interpersonal skills. Ability to work both independently and as part of a team. Strong time management and task prioritization abilities. TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. Show more Show less
TTEC Digital is seeking a Senior Consultant AWS to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our clients business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. What Youll Be Doing As a Principal AWS Consultant, you will be the backbone of our AWS delivery teamdesigning, developing, and deploying scalable cloud solutions that align with business needs and client success goals. You will also help refine our delivery practices, contribute to internal tooling, and mentor junior team members while staying up to date with AWS innovations. Key Responsibilities Collaborate on requirements analysis, architecture, and design discussions for new projects. Build and deploy cloud-native solutions using AWS Services such as Lambda, Kinesis, Connect, SAM, CDK, CloudFormation, and DynamoDB. Create and manage Infrastructure as Code using tools like CloudFormation and the Serverless Framework. Work with teams via Jira to track issues and support agile delivery cycles. Write robust, scalable, and maintainable code primarily in Node.js , Java, or Python. Stay updated with industry best practices and AWS service enhancements. Participate in team retrospectives, code reviews, and technical design sessions. Provide mentorship and technical guidance to team members. Collaborate cross-functionally with architects, project managers, and client stakeholders. Contribute to internal tools and suggest improvements to design and development workflows. What Youll Bring To Us 7+ years of development experience, with a focus on Node.js and Java, building applications on AWS. Advanced understanding of AWS services and cloud-native architectures. Proficiency in designing and implementing solutions using AWS tools such as SAM, CDK, Lambda, Kinesis, S3, EC2, Connect, DynamoDB, and CloudFormation. Strong knowledge of how the web works, including REST APIs, HTTP, and security standards. Functional understanding of Agile methodologies such as Scrum. Strong problem-solving skills and the ability to work independently and collaboratively. Excellent communication skills and a mindset of continuous learning and improvement. A passion for technology, innovation, and adopting best practices in cloud development. A collaborative spirit with the ability to accept and provide constructive feedback. Nice To Have Experience with the Serverless Framework ( serverless.com ). Hands-on experience in Python. AWS Certifications (e.g., AWS Certified Developer Associate, AWS Solutions Architect Professional). TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. Show more Show less
Position Purpose The position of Consultant is within TTEC Digital - Analytics team. Analytics group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience And Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 2-4 years in Data Engineering Exposure to application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js , Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Position Purpose The position of Consultant is within TTEC Digital - Analytics team. Analytics group is responsible for Data Science and Engineering projects that include the design and validation of data models, build systems to collect, manage and convert transactional raw data to usable data structures to generate insights for decision making Our Data Engineers work with Data Scientists, Project Leads, Managers on implementation, upgrade, and migration projects. Key Responsibilities Analyzing raw data Developing and maintaining datasets Improving data quality and efficiency Create solution and design documentation Work on projects independently as well as being part of a large team Develop internal training, process and best practices Crosstrain Junior Data Engineers or other team members with your area of expertise Further develop skills both on the job and through formal learning channels Assist in pre-sales activities by providing accurate work estimate Interacts closely with Project Management to deliver projects that are done on time and on budget. Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more difficult situations, both from a technical and customer service perspective. Technical: Ability to understand and communicate technical concepts; proficient with Microsoft Project, Visio and Office products. Technical Skills Python (pydata, pandas, numpy, pyspark) SQL (MS SQL, OracleDB, Terradata) Azure Data Factory Azure Data Bricks Big Data (Spark, pig, hive, scoop, kafka etc.) DevOps (using tools such as GITHUB Actions and Jenkins is preferred) Agile/Scrum Rest Services and API Management: Implementing API proxies through gateways using Apigee X and/or Apigee Edge API design, development, and testing including creating SWAGGER/Open API specs Education, Experience And Certification Post-Secondary Degree (or Diploma) related to Computer Science, MIS or IT-related field. BA/BS in unrelated field will also be considered depending on experience 2-4 years in Data Engineering Exposure to application design and development experience in a cloud environment 2+ years of experience building and deploying containerized applications in a Kubernetes enabled environment 2+ years of experience coding REST services and APIs using one or more of the following: Python, C#, Node.js , Java Certified Kubernetes Application Developer Google Cloud Certified Apigee API Engineer TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. Show more Show less