Technical Architect - NICE CXONE

As a Technical Architect at TTEC Digital, your primary responsibility will be to architect, design, and solution NICE platform solutions. You will also lead a team of NICE consultants to deliver innovative solutions to our customers. In this role, you will collaborate with onsite delivery teams, project managers, onshore team members, and at times, sales team members and clients. Your role will involve driving innovation and growth within the NICE practice by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Your key job responsibilities will include: - Architecting and designing NICE platform solutions and leading teams - Ensuring in-person availability in Hyderabad as per site working policies - Taking ownership of technical delivery for project work originating from India - Collaborating with onshore or client teams for work scope understanding and detailing - Estimating and planning work for the India team - Reviewing delivered work for quality assurance - Coding and testing projects - Participating in Solution Engineering and Pre-sales activities - Driving training & development and knowledge sharing initiatives - Contributing to the growth of the India team and acquiring new technical skills - Contributing to operational metrics for the India team You will need to have hands-on technical skills in: - Contact Center as a Service (CCaaS) software management and domain experience - NICE CXone and CXone Studio Experience - Working with languages like CXone Studio, C#, ASP.NET, ASP/.NET (C#, VS.Net, XML, Web Services, etc.) In terms of competencies, we are looking for individuals who possess strong people skills, high energy, integrity, and problem-solving abilities. Leadership qualities are essential for gaining credibility, motivating teams, and providing guidance to junior members. You should have the ability to manage multiple projects and products efficiently while delivering technical solutions effectively. To qualify for this role, you should ideally have: - A Bachelor's degree in computer science, IT, or engineering - Over 10 years of experience in customer experience software space - 3 or more years of experience in NICE CXone and UC environments - 6 or more years of software development experience - Experience with enterprise-level CCaaS architecture and network infrastructure - A team player mindset and a desire to work in a fast-paced environment At TTEC Digital, we prioritize exceptional customer experiences by developing strategic customer experience designs, integrating powerful data, and leveraging industry-leading technology. Our culture values employee well-being and happiness, making the delivery of amazing customer experiences an employee-first process. As a remote-first employer, we offer flexibility that allows you to shape your career according to your life's journey.,