32 Nice Cxone Jobs

IVR/IVA Engineer Location: Hyderabad Job Type: Full Time Work Mode: Remote Pay Rate: Open to discuss About 247Hire: Proven offshore recruitment solutions including candidate sourcing, screening & recruiting, sales development, VMS recruiting and more. At 247Hire, our mission is simple: to empower yours. From sourcing to recruiting, VMS, onboarding and beyond, we are here to help you achieve more in your day. With cost-effective staffing solutions and around-the-clock service, 247Hire makes it easy to scale your capabilities and business effortlessly. Enjoy best-in-class offshore solutions that lift your team and your bottom line, with the added confidence of a USA-based global leader. Job De...

Title: Contact Center Administrator Department: IT Support Services Grade Status: Effective Date Section 1: Position Summary The Contact Center Administrator is responsible for day-to-day operation and management of the Contact Center as a Service (CCaaS), NICE CXone call center environment, maintaining a disciplined and stable call center environment for associates to handle contacts, platform administration, support tickets, testing and production. The Call Center Administrator is the CCaaS expert working with the business to support the call center modifications leveraging the NICE CXone platform and ancillary applications. Section 2: Job Functions, Essential Duties and Responsibilities R...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Position Overview We are seeking a talented and driven developer to join the Engineering Team within the CCS Customer Interaction Suite Unit at Tata Communications Limited . This role offers an exciting opportunity to work in a fast-paced, innovative environment focused on delivering customized solutions for contact center platforms. The ideal candidate will collaborate closely with t...

Job Title: Contact Center Solutions Engineer Experience: 5 to 8 Years Location: Chennai Job Description: Looking for an experienced Contact Center Solutions Engineer skilled in Call Recording, Speech Analytics, and Dialer Technologies . The role focuses on implementing and supporting Nice CXone (CCaaS) , Verint Cloud , and Auto Dialer solutions across global contact centers. Key Responsibilities: Implement and support Nice CXone , Verint Cloud , and Auto Dialer platforms. Integrate new features, manage upgrades, and ensure platform stability. Collaborate with cross-functional teams to deliver new use cases and enhancements. Monitor system performance and drive operational excellence. Provide...

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Position Overview We are seeking a talented and driven developer to join the Engineering Team within the CCS Customer Interaction Suite Unit at Tata Communications Limited . This role offers an exciting opportunity to work in a fast-paced, innovative environment focused on delivering customized solutions for contact center platforms. The ideal candidate will collaborate closely with t...

Position Overview We are seeking a talented and driven developer to join the Engineering Team within the CCS Customer Interaction Suite Unit at Tata Communications Limited . This role offers an exciting opportunity to work in a fast-paced, innovative environment focused on delivering customized solutions for contact center platforms. The ideal candidate will collaborate closely with the Contact Center team to develop tailored client requirements on Genesys Cloud CX1/2/3 , with additional experience in NICE CXone being highly desirable. Success in this role requires a strong understanding of contact center technologies, excellent hands-on development expertise, and the ability to engage direc...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It start...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

Job Title: Contact Center Solutions Engineer Location: Chennai Work Type: Hybrid Exp: 5 to 15 Years Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Position Description: The Contact Center Solutions Engineer role is a pivotal position responsible for ensuring the reliability, performance, and innovation of enterprise-wide contact center technologies. The ideal candidate will posses...

Job Description: 4 years of experience with CXone (NICE inContact) experience 4+ or more years of CXone Studio scripting CRM integration experience IVR and ACD development experience Experience mentoring other and helping with onboarding Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. Experience working both test and development/production environments Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus Ability to work independently Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (...

Job Description NICE CXone Engineer Required Qualifications Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Key Responsibilities Studio Expertise: Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions. Develop tailored solutions to meet complex business requireme...

Required Qualifications: Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Key Responsibilities: Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Studios full capabiliti...

About Client: Hiring for One of Our Multinational Corporations! Job Title : NICE CXone Engineer Qualification : Any Graduate or Above Relevant Experience : 5 to 8 Years Must Have Skills : 1. NICE CXone and Studio 2. CXone APIs Good To Have Skills : 1. ACD, IVR, routing and integrations Roles and Responsibilities : Studio Expertise: Design and implement advanced call flows using NICE Studio , including custom logic and Studio actions. Develop tailored solutions to meet complex business requirements using Studios full capabilities. Platform Implementation & Optimization: Execute configuration and deployment of features across multiple business units. Evaluate and implement new NICE capabilitie...

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Must be available to work on-site at ou...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Customer Relationship & Technical Support Management Serve as the technical voice of the cust...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Customer Relationship & Technical Support Management Serve as the technical vo...

Roles and Responsibilities Design, develop, test, and deploy customer service solutions using CXone platform. Collaborate with cross-functional teams to identify business requirements and design technical solutions. Develop custom integrations between CXone and other systems using APIs or other integration tools. Conduct performance testing and troubleshooting of CXone instances to ensure optimal system functionality. Provide training and support to end-users on the usage of CXone platform. Desired Candidate Profile 3-8 years of experience in IT services & consulting industry with expertise in CXone implementation projects. Strong understanding of CRM concepts, workflow automation, data mode...

As a Telecommunications Engineer at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be part of a team that is open, collaborative, entrepreneurial, and passionate. **Role Overview:** You will be responsible for the administration and maintenance of Contact Center applications, supporting deployments and BAU operations. **Key Responsibilities:** - Customize CCaaS solutions, including configuration, integration, and testing for seamless integration with existing systems. - Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives. - Lead the technic...

As the Senior Consultant, your role involves designing and solutioning NICE platform solutions while leading a team of NICE consultants. You will collaborate with onsite delivery teams, project managers, onshore team members, and at times sales team members and clients. Your responsibilities also include driving innovation and growth within the NICE practice by identifying new opportunities, developing capabilities, and ensuring stakeholder satisfaction. Key Responsibilities: - Architect and design NICE platform solutions - Lead teams effectively - Be present in-person in Hyderabad as per site working policies - Take technical delivery ownership for project work from India team - Lead work s...

Job Description skills/expertise: Complete knowledge and full understanding of area of specialization and associated technologies. Stays updated with the latest industry trends and technologies and willingness to learn new technologies Solves problems of diverse scope requiring evaluation and ingenuity. Applies critical thinking and analytical skills to develop effective solutions. Enhances relationships and networks with senior internal/external personnel in own area of expertise. Works effectively within a team to achieve project goals. Requires a minimum of 5 years of relevant experience and a Bachelors degree. Demonstrates proficiency in software development and the ability to work indep...

Job Description: 4 years of experience with CXone (NICE inContact) experience 4+ or more years of CXone Studio scripting CRM integration experience IVR and ACD development experience Experience mentoring other and helping with onboarding Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. Experience working both test and development/production environments Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus Ability to work independently Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (...

Role & responsibilities Hiring Alert at Value Health Inc. Position: Voice AI Integration Consultant CCaaS & Telephony Architect Location: Remote/Office Engagement Type: Contract / Consultant / Part-Time Support Open Positions: 1 About the Role Value Health Inc. is seeking a seasoned Voice AI & Call Center Integration Consultant to assist our team in implementing and stabilizing voice AI solutions integrated with call center platforms such as NICE CXone, Genesys Cloud, and Amazon Connect . This is a critical hands-on role to mentor, architect, and troubleshoot our integration stack across SIP trunking, PBX systems, voice pipelines , and LLM-powered voice bots . You’ll work closely with our pr...

As a Consultant at the company, your role involves designing NICE platform solutions to provide innovative solutions for customers. You will collaborate with onsite delivery teams, project managers, onshore team members, sales team members, and clients. Your responsibilities include driving innovation and growth of the NICE practice by identifying new opportunities, developing capabilities, and ensuring stakeholder satisfaction. - Experience of architecting and designing NICE platform solutions, and leading teams - Commitment to office presence as per site working policies in Hyderabad - Technical delivery ownership for project work from India, including work scope understanding, estimating ...

Role : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior ma...

As an Analyst in Customer Experience Management, you will be responsible for collaborating with clients to design and implement strategic customer service initiatives. Your role will involve integrating GenAI capabilities into contact center and self-service solutions, delivering intelligent automation and personalized customer interactions. You will also manage stakeholder expectations, resolve project issues, and implement orchestration platforms for contact center solutions. To excel in this role, you should possess skills in Customer Experience Management, knowledge of CCaaS platforms and Nice CXone, experience with Conversational AI, NLU, NLP, and multichannel applications (SMS, Email, ...