3 Cxone Studio Jobs

Job Title: CXone Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a skilled and experienced CXone software Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining CXone solutions to ensure seamless communication. This role requires deep technical expertise in CXone platforms, strong problem-solving skills, and a commitment to delivering high-quality solutions for our clients or organization. Key Responsibilities: Design & Implementation: . Configure and deploy CXone CCaaS (CX) software, including the latest AI empowered modules named Mpower Enlighten. . In-depth understanding of CXone Framework, IVR, Digital Engagement (Email, Chat, Some and SMS), Routing, Recording and Reporting. . Integrate the CXone solution with CRM and other third-party applications. System Maintenance & Optimization: . Monitor and maintain the CXone software to ensure high availability and performance. . Troubleshoot and resolve technical issues related to the CXone software. Development & Customization: . Develop routing strategies, call-/workflows, and scripts tailored to business requirements. . Develop solutions for automation (Voice and Digital) based on the CXone software. . Customize solutions for specific client or internal business needs. Collaboration & Support: . Work closely with cross-functional teams, including network engineers, developers, and QA teams. . Provide technical support and training to end-users and stakeholders. . Participate in incident and change management processes. Documentation & Reporting: . Create and maintain system documentation, including architecture diagrams, configurations, and SOPs. . Provide regular performance reports and recommend improvements. Required Skills & Qualifications: . Technical Expertise: o Proficiency in the CXone platform or other CCaaS solutions. o Knowledge of WebRTC technology and experience working on WebRTC based platforms. o Experience with SIP, VoIP, and telephony protocols. o Knowledge of IVR design, call routing, and voice/screen recording systems. . Programming & Scripting: o Familiarity with languages like .Net, Java, C#, or Python for integration. o Knowledge of CXone Studio or other similar scripting tools. . Tools & Integration: o Experience with databases (SQL, Oracle). o Knowledge of integrating with CRMs like Salesforce, SAP or Microsoft Dynamics. o Familiarity with AWS, Azure, or other cloud platforms. . Soft Skills: o Strong analytical and problem-solving skills. o Excellent communication and documentation abilities. o Ability to work in a collaborative and fast-paced environment. o Multi-task and maintain composure in stressful and demanding work environment. Preferred Qualifications: . CXone Certifications e.g., CXone Implementation Certified (CIP). . Experience with Agile/Scrum methodologies. Education: . Bachelor's degree in computer science, Information Technology, or a related field. . Relevant work experience may substitute for formal education requirements. Experience: 7+ years of experience working with CXone software or other CCaaS Solutions. Location: IND Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

As a Technical Architect at TTEC Digital, your primary responsibility will be to architect, design, and solution NICE platform solutions. You will also lead a team of NICE consultants to deliver innovative solutions to our customers. In this role, you will collaborate with onsite delivery teams, project managers, onshore team members, and at times, sales team members and clients. Your role will involve driving innovation and growth within the NICE practice by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Your key job responsibilities will include: - Architecting and designing NICE platform solutions and leading teams - Ensuring in-person availability in Hyderabad as per site working policies - Taking ownership of technical delivery for project work originating from India - Collaborating with onshore or client teams for work scope understanding and detailing - Estimating and planning work for the India team - Reviewing delivered work for quality assurance - Coding and testing projects - Participating in Solution Engineering and Pre-sales activities - Driving training & development and knowledge sharing initiatives - Contributing to the growth of the India team and acquiring new technical skills - Contributing to operational metrics for the India team You will need to have hands-on technical skills in: - Contact Center as a Service (CCaaS) software management and domain experience - NICE CXone and CXone Studio Experience - Working with languages like CXone Studio, C#, ASP.NET, ASP/.NET (C#, VS.Net, XML, Web Services, etc.) In terms of competencies, we are looking for individuals who possess strong people skills, high energy, integrity, and problem-solving abilities. Leadership qualities are essential for gaining credibility, motivating teams, and providing guidance to junior members. You should have the ability to manage multiple projects and products efficiently while delivering technical solutions effectively. To qualify for this role, you should ideally have: - A Bachelor's degree in computer science, IT, or engineering - Over 10 years of experience in customer experience software space - 3 or more years of experience in NICE CXone and UC environments - 6 or more years of software development experience - Experience with enterprise-level CCaaS architecture and network infrastructure - A team player mindset and a desire to work in a fast-paced environment At TTEC Digital, we prioritize exceptional customer experiences by developing strategic customer experience designs, integrating powerful data, and leveraging industry-leading technology. Our culture values employee well-being and happiness, making the delivery of amazing customer experiences an employee-first process. As a remote-first employer, we offer flexibility that allows you to shape your career according to your life's journey.,

Job Description Position Title Technical Architect NICE GCA C4 Practice Location NICE Hyderabad Position Purpose As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team membbers, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility 1. Experience of architecting, designing NICE platforms solutions and lead teams 2. Be available in-person in Hyderabad with commitment to office presence as per site working policies. 3. Able to take over technical delivery ownership for project work happening from India: a. Lead work scope understanding and detailing with onshore or client teams. b. Estimate and plan work for India team to deliver. c. Review delivered work for requisite quality. d. Code and test projects. e. Attend meetings and training as required. f. Work with system analysis and project management for the successful completion of a project. 4. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts 5. Driving training & development and knowledge sharing aspects 6. Actively participate on India team growth for additional team size and new technical skills. 7. Will be jointly responsible for operational metrics for India team. 8. Hands-on Technical skills on: i. ii. iii. Contact Center as a Service (CCaaS) software management and domain experience. NICE CXone and CXone Studio Experience Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. ¢ ¢ Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions TTEC Digital India ttecdigital.com Education, Experience and Certification 1. Bachelors degree in computer science, IT, or engineering preferred. 2. Overall 10+ yrs experience in customer experience software space 3. 3 years or more experience in NICE CXone and UC environments. 4. 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. 5. Experience with enterprise level CCaaS architecture for complex business needs. 6. Network infrastructure experience. 7. Team Player 8. Desire to work in a fast-paced environment. Organizational Description At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy, and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes. TTEC Digital India ttecdigital.com