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WebPlanex Infotech
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Customer Service Representative

Customer Service Representative

WebPlanex Infotech

1 - 5 years

0 Lacs

rajkot gujarat

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer support relationship building communication complaint handling record keeping time management presentation skills sales leads generation customer needs assessment crm systems active listening

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Service Representative at our company, you will be responsible for managing a high volume of incoming phone calls, identifying customer needs, generating sales leads, and ensuring customer satisfaction. Your role will involve building strong relationships with customers through effective communication, providing accurate information, and meeting sales targets. Additionally, you will handle complaints, offer solutions, maintain customer records, and follow communication guidelines. Key Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customer needs - Build sustainable relationships with customers - Provide accurate information using appropriate methods - Meet sales targets and call handling quotas - Handle customer complaints and provide solutions - Keep records of customer interactions - Follow communication procedures and policies - Engage customers proactively Qualifications Required: - Proven customer support or Client Service Representative experience - Track record of exceeding quotas - Strong phone handling and active listening skills - Familiarity with CRM systems - Customer-oriented with adaptability - Excellent communication and presentation skills - Ability to multitask and manage time effectively - Bachelor's degree required No additional details of the company are provided in the job description.,

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Customer Service Representative