Customer Service Representative

Job Title: Customer Support Executive

Location: Coimbatore

Company: Ultron Computers (Laptop Service Center)

Job Summary:

We are looking for a friendly and professional Customer Support Executive to join our team. The ideal candidate will handle customer inquiries, coordinate service requests, and ensure a smooth experience from product drop-off to delivery. You will act as the first point of contact for customers and play a key role in maintaining customer satisfaction and trust.

Key Responsibilities:

• Greet customers and handle walk-in, phone, and online inquiries.

• Register customer complaints and create service tickets in the system.

• Explain service process, repair status, and estimated delivery timelines.

• Coordinate with technicians to update customers about repair progress.

• Handle billing, invoices, and payment follow-ups.

• Maintain customer records and ensure timely communication.

• Resolve customer concerns professionally and escalate when needed.

• Assist in feedback collection and service improvement initiatives.

Requirements:

• Education: Any degree or diploma.

• Experience: 0–2 years (freshers welcome). Experience in customer service or electronics service centers is a plus.

• Skills:

• Good communication in English and Tamil.

• Basic computer knowledge (MS Office, Excel, Email).

• Pleasant personality and problem-solving attitude.

• Ability to multitask and handle customers patiently.

Work Timing: 10:00 AM – 8:00 PM

Salary: ₹12,000 – ₹18,000 per month (based on experience)

Contact:

975029774

hr@ultroncomputer.com