Customer Service Representative

Job Title: Customer Service Representative Company: Samarth Jewellery Limited Office Timings: 9:45 AM to 6:45 PM (Monday to Saturday) Job Overview: Samarth Jewellery Limited is hiring a Customer Service Representative who will be the first point of contact for our valued customers. This role is ideal for freshers who are enthusiastic, polite, and eager to build a career in the jewellery industry. Training will be provided to ensure smooth onboarding. Eligibility Criteria: Qualification: 12th Pass and above Experience: Freshers can apply Communication Skills: Good verbal communication (Gujarati/Hindi/English preferred) Other Requirements: Friendly personality, patience, problem-solving attitude, and willingness to learn Key Responsibilities: Greet and handle inquiries via phone/email Understand customer requirements and provide accurate information about products/services Maintain good relationships with clients to ensure customer satisfaction Handle complaints or issues efficiently and escalate when necessary Maintain records of customer interactions and transactions What We Offer: Professional and respectful work culture Training and development opportunities Paid Leaves (PL), Casual Leaves (CL), and Sick Leaves (SL) after completion of the probation period Salary and benefits as per company policy Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Life insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person