Customer Service Representative

India

We work in a fast-paced digital environment, and our users expect high-quality support. That’s where you come in.

What You'll Do

written English

understanding each situation

Your responsibilities will include:

• Handling incoming support requests in a timely, friendly, and helpful manner
• Communicating clearly and professionally with users, mostly in writing
• Tracking recurring issues and reporting them to relevant teams
• Contributing to internal resources like support notes, FAQs, and documentation
• Collaborating with teammates to improve support quality and user satisfaction
• Taking ownership of the full support process—from first message to final resolution

Every message you send will shape how users feel about the product. That’s why this role is both important and rewarding.

Who You Are

We're not just looking for someone with a background in support. We’re looking for people who are proactive, thoughtful, and excited to grow. You might be a great fit if you:

• Write fluent, clear, and polished English
• Have strong communication skills and a calm, empathetic tone
• Are naturally curious and enjoy figuring things out
• Take responsibility for your work and follow through reliably
• Can balance speed with quality under pressure
• Are comfortable working independently in a remote setting
• Love collaborating and being part of a team that helps each other

Previous experience in a support or service-related role is a plus—but if you have the right attitude and fast learning ability, we’ll provide the training.

What You’ll Get

We’re serious about creating a supportive environment where you can do your best work—and enjoy it. Here’s what we offer:

• Remote work setup

  with flexible hours

• Competitive salary

  with opportunities for growth

• Performance-based bonuses and company equity options

• Paid vacation

  , wellness days, and parental support

• Top-tier health insurance

• Learning and development support

  —we’ll cover courses, books, or anything that helps you grow

• Annual company retreat

  to meet the team in person in a beautiful location (fully covered)

We work hard, move fast, and trust each other. But we also know how important it is to laugh, support one another, and make space for life outside of work.

Why This Role Matters

Customer support is often the only human connection users have with a product. It’s where frustrations are turned into trust—and where loyalty is built, one message at a time.

• If you love helping people, care about the details, and want to grow in a meaningful, impact-driven role, this might be the opportunity you’ve been waiting for.