Customer Service Representative

ob Title: Customer Service Executive

Experience: 0 to 2 Years
Salary: ₹15,000 – ₹20,000 (in-hand)
Job Location: ManiMajra, Chandigarh
Working Days: Monday to Saturday ,

Job Summary:

We are seeking a Customer Service Executive to join our team in ManiMajra, Chandigarh. The ideal candidate should have excellent communication skills, a strong customer-oriented mindset, and a basic working knowledge of MS Excel. This role is suitable for freshers or candidates with up to 2 years of experience who are enthusiastic about helping customers and resolving queries.

Key Responsibilities:

• Handle customer queries via phone, email, or chat
• Maintain positive and professional interaction with customers at all times
• Provide accurate, valid, and complete information to customers
• Manage and update customer database and service records
• Coordinate with internal teams to ensure timely issue resolution
• Prepare and maintain reports using MS Excel
• Follow up with customers to ensure their issues are resolved satisfactorily
• Escalate unresolved issues to the appropriate departments

Required Skills:

• Excellent verbal and written communication skills in English & Hindi
• Basic to intermediate knowledge of Microsoft Excel (e.g., data entry, filtering, VLOOKUP, Pivot Tables is a plus)
• Customer-focused attitude with strong problem-solving skills
• Good typing speed and computer proficiency
• Ability to work independently and in a team
• Willingness to learn and grow in a fast-paced environment

Eligibility Criteria:

• Qualification: Graduate (B.Com, B.A, BBA, B.Sc or any equivalent degree)
• Experience: 0 to 2 years in customer service or client interaction roles
• Location: Candidates based in or willing to relocate to ManiMajra, Chandigarh

Benefits:

• On-the-job training
• Growth and learning opportunities
• Positive and supportive work culture
• Lunch and snacks provide by the company.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Life insurance
• Paid time off

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Language:

• English (Required)
• Hindi (Preferred)

Location:

• Chandigarh, Chandigarh (Required)

Work Location: In person

Speak with the employer
+91 7876212244