Customer Service Representative

Job description

This work is an In house Job and you need to report to Office Location Puzhakkal, Thrissur, Kerala

Job description

Job Title: - Customer Services

Experience: 1-5 Years in Customer Services

Location : Open Vacancies

Thrissur

Job Description – (Customer Services)

Job Purpose

We are looking for a customer service professional who can interact and resolve our customer queries and act as a coordinator between the internal departments to provide hassle free service & ensure a high level of customer satisfaction.

Primary Responsibility

1. Build sustainable relationships and trust with customer accounts through open and interactive communication

2. Identify and assess customers’ needs to achieve satisfaction

3. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

4. Keep records of customer interactions, process customer accounts and file documents

5. Follow communication procedures, guidelines and policies

6. Take the extra mile to engage customers

Required Skills :

1. Proven customer support experience or experience as a Client Service Representative

2. Track record of over-achieving quota

3. Great communication skills, fluency in both English and Hindi

4. Strong phone contact handling skills and active listening

5. Customer orientation and ability to adapt/respond to different types of characters

6. Ability to multi-task, prioritize, and manage time effectively

What we offer?

1. Freedom : We allow you to “follow your passion”

2. Opportunity to work with India’s fastest growing Company

3. Regular Training of Professional Skills such as Leadership, Negotiations and Product offerings.

4. Multifold chances to build the career in Solar Energy Sector

5. Exponential Growth in Salary and other remuneration

6. Great learning curve and hand on experience with leadership team about solar in future

Work Timing : 9.30 am to 5:30pm (Monday to Saturday)

Experience : 1 to 5 years

Address : Revensa Enterprises Muthuvara ,Puzhakkal Thrissur 680553

Contact Sharath 7994848009

Gender : : Preference Female

Salary : Rs. 15,000 to 25,000 monthly

Job Type : Full Time

Industry Type : Solar Energy

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Degree (Preferred)

Experience:

• total work: 2 years (Required)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

*Speak with the employer* +91 7994848009

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

*Speak with the employer* +91 8075844315

Job Type: Full-time

Pay: ₹8,651.32 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Language:

• English (Preferred)
• Hindi (Preferred)

Expected Start Date: 01/09/2025