Customer Service Representative

As a Customer Service Representative at RemitBee, you will play a crucial role in supporting our international customer base with prompt, friendly, and reliable assistance. Based in Chennai, this full-time position requires coverage on weekends and weeknights to ensure a seamless experience for all our customers. Your primary responsibility will be to provide professional and timely support through various channels such as chat, phone, and email in English. You will assist customers with transactions, account-related queries, and guide them through our platform. It is essential to accurately document all interactions using CRM tools and stay updated on company services, policies, and product enhancements to deliver exceptional service and maintain high customer satisfaction levels. Key Shift Details: - Saturday & Sunday: 6:30 AM - 6:30 PM IST - Monday & Tuesday: 10:30 PM - 6:30 AM IST - Wednesday, Thursday & Friday: Off To excel in this role, fluency in English (both spoken and written) is mandatory. Previous experience in customer service, preferably in fintech, banking, or call centers, is desired. Strong communication skills, multitasking abilities in a fast-paced remote environment, familiarity with CRM tools, and basic computer applications are essential. Attention to detail, proactive problem-solving skills, and a willingness to work weekends and overnight shifts as per the schedule are also key requirements. Preferred qualifications include a background in fintech, remittance, or online financial services, familiarity with customer support software like Zendesk or Freshdesk, and an understanding of international money transfers or compliance basics. At RemitBee, we offer a competitive salary with performance-based bonuses, paid time off, flexible working days, comprehensive onboarding and training, as well as career development opportunities in a rapidly growing fintech company. You will be part of a supportive and collaborative team culture that values outstanding customer support. If you are passionate about delivering exceptional customer service and aspire to grow in the fintech industry, apply today to join us at RemitBee and be a part of redefining how the world sends money.,