Customer Service Representative

Job Description

Responding to customer queries over the phone, email, WhatsApp & other support channels. Educating customers about our brand and products. Liaising between our company and its current and potential customers. Build sustainable relationships and engage customers. Being dedicated to customer satisfaction and resolving any concerns that the customer has. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Take a customer-focused approach to handle complaints and escalations. Ensure that all written communication is carried out as per the customer care procedures. Taking care of all other back-office operations. Should be comfortable to travel/relocate to our location in Delhi. Must have excellent communication skills in English & Hindi. Job Type: Full-time Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Commission pay Ability to commute/relocate: Delhi - 110092, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Bachelor's (Preferred) Application Deadline: 01/06/2025