Customer Service Representative

As a Customer Service Representative at Optimas Solutions, you will play a crucial role in acting as a customer advocate for a pool of customer accounts. Your responsibility will be to ensure that customers receive professional and world-class service from all departments and personnel within Optimas. This position requires you to work during actual America working hours, which will be India 3rd shift, from our office based in India. Your main responsibilities will include managing customer accounts by facilitating communication between customers and various departments within Optimas, entering orders, monitoring order status, and expediting parts for customers. You will work closely with Materials and Production Control to plan and schedule account orders, manage RFQs, and provide feedback on Optimas relationships. Additionally, you will be responsible for providing regular materials status reports to customers, identifying new sales opportunities, and resolving quality issues related to service and products. To be successful in this role, you must possess expertise in customer service and be committed to achieving department objectives and goals. A solid understanding of administration, production and processing, computer operations, and effective oral and written communication skills are essential. A high school diploma is required, while a Bachelor's degree is preferred. In return for your contributions, we offer a competitive salary that is commensurate with experience, along with a comprehensive benefits package that includes insurance coverage. If you are a highly motivated individual with a drive to deliver exceptional customer service and support, we invite you to join our team at Optimas Solutions. For more information about Optimas Solutions, please visit our website at http://www.optimas.com.,