Customer Service Representative Optimas Solutions

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Service Representative at Optimas Solutions, you will play a crucial role in acting as a customer advocate for a pool of customer accounts. Your responsibility will be to ensure that customers receive professional and world-class service from all departments and personnel within Optimas. This position requires you to work during actual America working hours, which will be India 3rd shift, from our office based in India. Your main responsibilities will include managing customer accounts by facilitating communication between customers and various departments within Optimas, entering orders, monitoring order status, and expediting parts for customers. You will work closely with Materials and Production Control to plan and schedule account orders, manage RFQs, and provide feedback on Optimas relationships. Additionally, you will be responsible for providing regular materials status reports to customers, identifying new sales opportunities, and resolving quality issues related to service and products. To be successful in this role, you must possess expertise in customer service and be committed to achieving department objectives and goals. A solid understanding of administration, production and processing, computer operations, and effective oral and written communication skills are essential. A high school diploma is required, while a Bachelor's degree is preferred. In return for your contributions, we offer a competitive salary that is commensurate with experience, along with a comprehensive benefits package that includes insurance coverage. If you are a highly motivated individual with a drive to deliver exceptional customer service and support, we invite you to join our team at Optimas Solutions. For more information about Optimas Solutions, please visit our website at http://www.optimas.com.,

Posted 1 month ago

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Title Customer Service Representative Optimas Solutions

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer Service Representative at Optimas Solutions, you will be an advocate for a pool of customer accounts, ensuring they receive professional world-class service from all departments and personnel within Optimas. Your role will be crucial in maintaining strong relationships with customers and providing support to meet their needs effectively. Your responsibilities will include: - Facilitating communication between customers and various departments within Optimas. - Managing customer orders, monitoring their status, and expediting parts when necessary. - Collaborating with Materials and Production Control to plan and schedule account orders. - Handling Requests for Quotation (RFQs) and identifying the appropriate group to handle them. - Providing feedback on customer relationships and ensuring customer inventory is managed effectively. - Identifying new opportunities to increase sales with assigned accounts or transfer them to relevant teams. - Resolving quality issues related to services and products promptly. - Reporting account status to senior management as required. - Proactively engaging with customers through various communication channels to enhance their purchasing experience with Optimas. - Evaluating how Optimas can add value and support each account's purchasing needs effectively. - Coordinating activities and communication between accounts and Optimas business departments to achieve optimal business solutions. To excel in this role, you should have: - Expertise in customer service with a focus on achieving department objectives and goals. - Knowledge of business administration, management principles, and strategic planning. - Understanding of production and processing techniques to maximize the effective manufacture and distribution of goods. - Proficiency in computer operations, including Microsoft Office products. - Strong oral and written communication skills to address practical problems and interpret instructions effectively. The compensation for this position will be based on experience and includes a competitive benefits package, including insurance coverage. If you are a highly motivated individual with a drive to deliver exceptional customer service and support, we encourage you to apply for this role at Optimas Solutions. Please visit our website http://www.optimas.com to learn more about our company and values.,

Posted 1 month ago

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