Customer Service Representative - OB Sales

Job Opening: Customer Support / Sales Executive – International Process

We are looking for skilled Customer Support and Sales professionals to join our International Process team. This role is ideal for individuals who have experience in customer-facing environments, possess excellent communication abilities, and are comfortable working in a fast-paced, performance-driven setup. Candidates with prior International BPO experience will be given preference.

Compensation Structure

For candidates with 1 year of Customer Service or Sales experience:

• ₹33,500 CTC + ₹1,500 Performance Linked Incentive (PLI)

For candidates with 2 years of core Sales experience:

• ₹40,500 CTC + ₹1,500 Performance Linked Incentive (PLI)

The compensation structure is designed to reward both skill and experience, while offering growth opportunities based on performance.

Eligibility Criteria

• Minimum 1 year of experience in Customer Service or Sales (International BPO experience is preferred)
• Strong English communication skills, both verbal and written
• Ability to handle customer conversations confidently and professionally
• Comfortable working in rotational shifts and rotational weekly offs as per business requirements
• Graduation is mandatory for consideration
• Immediate joiners will be prioritized due to business demand and project timelines

Key Responsibilities

• Manage inbound and outbound customer interactions through calls, chats, and emails, ensuring timely and effective resolution
• Identify customer needs accurately and provide appropriate solutions, clarifications, or recommendations
• Drive sales through a consultative approach by understanding customer intentions and offering suitable products or services
• Perform upselling and cross-selling based on customer profiles and process requirements
• Achieve and maintain process metrics such as CSAT, Sales Targets, Quality Scores, and Productivity benchmarks
• Adhere to process guidelines, compliance standards, and documentation norms consistently
• Maintain professionalism, clarity, and empathy in all interactions to ensure a positive customer experience
• Work collaboratively with the team to contribute to overall process performance and service delivery improvements

resume@hirewave.co.in

+91 82712 73330