Customer Service Representative

Maag Pump Systems

5 - 10 years

5 - 7 Lacs

mumbai navi mumbai

Posted:2 weeks ago| Platform:

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Skills Required

procurement erp sales operations service engineering packaging valves order processing legal services monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Science Graduate / bachelors Degree in engineering Mechanical / Production Engineer will be preferred

Industry Specialization, if any

Expertise in successfully acting as an interface between customer, sales, operations and cross functional team. Delivering service with a smile.

Purchase order review, order entry and invoicing in ERP. Sending sales order acknowledge to customers and proforma invoice for payment.
Maintain all projects tracker and review time to time basis.
Order backlog review with production and Procurement team and get schedule date and communicate to sales and customers.
For New customer registration, collect and verify customer documents and upload all documents on Dover portal.
Review register customer documents on time-to-time basis.
Coordinating with quality, production & finance for order processing, TPI, customer complaint & non-commercial service.
Submitting & tracking the post-sale documents (invoice, packing list, COC & TPI if any as per the PO requirement) for payment process.
Renew and maintain all distributors agreements and coordinate with sales team.
Coordinate with sales team for bill of material and maintain project tracker.

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