Customer Service Representative

Job Description

Job Title: Customer Service Representative (Blended Process: 90% Voice & 10% Email/Chat) Location: [Malad West, Mumbai] Job Type: Full-Time Shift: US based (Night Shift-: 5:30 PM-2:30 AM) Job Summary: We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role . The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction. Key Responsibilities: Provide outstanding service to customers via phone (voice), email, and chat channels. Maintain excellent phone etiquette and uphold high standards of verbal and written communication. Address and resolve customer inquiries and issues promptly, ensuring a positive experience. Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements. Accurately document customer interactions and follow established procedures for escalation or resolution. Qualifications: Minimum 2 years of international voice process experience is mandatory! Fluent in English with a strong command of verbal and written communication. Excellent interpersonal skills and the ability to build rapport with customers. Ability to work effectively during night shifts. Proficiency in handling both voice and written interaction channels. Preferred Skills: Previous experience in the insurance industry or a similar field is highly desirable. Familiarity with CRM tools and ticketing systems. Strong problem-solving and multitasking abilities. What We Offer: A dynamic work environment with opportunities for professional growth. 5-day workweek, promoting work-life balance! Supportive team culture that values collaboration and innovation. Job Type: Full-time Pay: Up to ₹500,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Ability to commute/relocate: Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 2 years (Preferred) Language: English (Preferred) Location: Malad, Mumbai, Maharashtra (Preferred) Shift availability: Night Shift (Required) Work Location: In person