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Customer Service Representative I

Customer Service Representative I

Thermo Fisher Scientific India

0 - 1 years

3 - 4 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

customer service representative order management business administration service level team leader customer service time management pharma customer support ms office technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform order management activities for assigned regions utilizing relevant applications.
Ensure strict adherence to established procedures, policies, and systems.
Meet performance metrics and Service Level Agreements (SLAs) consistently.
Achieve daily turnaround times for orders as per defined guidelines.
Adhere to all internal and external processes as defined by the organization.
Proactively identify and communicate issues that may impact business processes.
Resolve customer complaints and escalate issues promptly for quick resolution.
Answer questions about products or services, troubleshoot problems, and assist customers with technical support.

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