Customer Service Representative I

Work Schedule

Environmental Conditions

Job Description

Company Overview: Thermo Fisher Scientific Inc. is a global leader in the field of science, dedicated to enabling customers worldwide to enhance health, safety, and cleanliness. With an annual revenue of approximately $40 billion, our mission is to provide innovative solutions across various scientific domains. Our comprehensive range of offerings includes cutting-edge technologies and pharmaceutical services through renowned brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

About Customer Support Center: At Thermo Fisher Scientific, we strive to be a Product Leadership company by consistently delivering innovative solutions tailored to meet our customers' diverse needs. Our commitment to exceptional customer service is pivotal in ensuring an outstanding customer experience. The Customer Support Center (CSC) plays a crucial role in this endeavor, with a strong emphasis on alignment across geographies and commercial functions to drive our global success.

Job Title: Customer Service Representative I

Reports To: Team Leader, Customer Service
Location: Bangalore

Roles & Responsibilities:

• Perform order management activities for assigned regions utilizing relevant applications.
• Ensure strict adherence to established procedures, policies, and systems.
• Meet performance metrics and Service Level Agreements (SLAs) consistently.
• Achieve daily turnaround times for orders as per defined guidelines.
• Adhere to all internal and external processes as defined by the organization.
• Proactively identify and communicate issues that may impact business processes.
• Resolve customer complaints and escalate issues promptly for quick resolution.
• Answer questions about products or services, troubleshoot problems, and assist customers with technical support.

Other Requirements:

• Preferably holds a bachelor’s degree in arts, Science, Commerce, or Business Administration.
• 0-1 years of relevant experience in a similar role.
• Skill in prioritizing tasks and managing time effectively.
• Strong digital literacy, including proficiency in Microsoft Office suite.
• Strong Communication with ability to effectively communicate both in writing and verbally.
• Ability to handle multi-tasking.
• Demonstrates strong attention to detail and accuracy.
• Ability to thrive in a fast-paced environment.
• Flexibility to work night shifts as required.

Additional Information: As a Customer Service Representative-Order Management, you are expected to embody the values of Thermo Fisher Scientific by demonstrating responsibility, punctuality, and a strong motivation to exceed expectations.

For more information about Thermo Fisher Scientific, please visit www.thermofisher.com.