Customer Service Representative

Company Description

HR Hai is transforming recruitment with its AI-driven talent platform designed to make hiring faster, smarter, and more meaningful. Our platform provides candidates with an effortless and intuitive profile creation experience, while companies benefit from intelligent matching that goes beyond keywords, aligning skills, aspirations, and work preferences. We pride ourselves on delivering a modern, scalable experience that reduces friction and offers deeper insights into career growth and team building. Our mission is to make recruitment effortless, transparent, and truly human, striving for a world where every professional finds the right role faster, and every company discovers the right talent smarter.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in New Delhi. The Customer Service Representative will handle day-to-day tasks such as responding to customer inquiries, providing excellent customer service, and ensuring customer satisfaction. Responsibilities include assisting customers with their needs, resolving complaints, and maintaining a high level of customer experience. The role requires excellent communication skills and the ability to work effectively in a fast-paced environment.

Qualifications

• Customer Service Representatives and Customer Service skills
• Customer Support and Customer Satisfaction experience
• Ability to enhance Customer Experience
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Proficiency in using customer service software and tools
• Ability to work effectively in a team and adapt to a dynamic environment
• Previous experience in a customer service role is a plus
• Bachelor's degree in any field or relevant work experience