Customer Service Representative

As a Contact Centre Customer Service Executive at HCL Tech, you will be responsible for serving as a customer service executive, resolving customer queries in accordance with client and business guidelines. Your main focus will be handling inbound calls from UK customers, requiring excellent communication skills both verbal and written along with a professional telephone etiquette. It is essential to be helpful, empathetic, and enthusiastic about providing top-notch customer service. Previous experience in UK Inbound calling, preferably in the Banking domain, is preferred. Your responsibilities will include answering all inbound queries following the call flow procedure, ensuring adherence to processes for maintaining high quality customer service, and following escalation procedures for issues beyond the agent's control, with a focus on first call resolution. You will also need to maintain schedule adherence, participate in motivational activities, implement feedback received during monitoring sessions, update various logs such as escalation log and complaint tracker, and ensure the security of customer data. Candidates eligible for this role should be comfortable working night shifts, possess good communication skills, and have a good typing speed. Please note that candidates with a background in Btech, MTech, BCA, and MCA are not eligible for this position. If you meet the qualifications and are interested in this opportunity, please share your resume with the contact person, Shivangi Sharma. We look forward to receiving your application!,