Customer Service Representative

Job Description – Customer Care Executive (Chemical Industry)

Position Overview

We are seeking a Customer Care Executive to handle client interactions, order management, and after-sales support for our chemical products. The role requires excellent communication skills, product knowledge, and the ability to coordinate effectively with internal departments to ensure customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for customers, distributors, and dealers.

Handle customer inquiries, complaints, and requests related to chemical products and services.

Maintain accurate customer records, contracts, and service history.

Provide technical and product-related support by coordinating with R&D or technical teams.

Ensure compliance with industry standards, safety norms, and company policies.

Work closely with the supply chain and production teams to ensure on-time delivery.

Conduct regular follow-ups with clients to ensure customer retention and satisfaction.

Prepare and share MIS reports (customer feedback, complaints, sales support, etc.) with management.

Qualifications & Skills

Bachelor’s degree in Chemistry, Chemical Engineering, or related discipline (preferred).

Experience in customer service, sales support, or technical support in the chemical or manufacturing industry.

Strong communication (verbal & written) and interpersonal skills.

Proficiency in MS Office, ERP/CRM software.

Knowledge of chemical industry practices, documentation, and regulations.

Problem-solving attitude with the ability to handle customer escalations.

Attention to detail and ability to multitask under deadlines.

Key Competencies

Customer-Centric Approach

Product Knowledge (Chemicals / Industrial Applications)

Negotiation & Persuasion Skills

Analytical & Reporting Skills

Team Collaboration

Job Type: Full-time

Pay: ₹25,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person