Customer Service Representative

About Us

We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.

Job Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat support in a professional manner.
• Provide accurate information regarding products, services, and processes.
• Resolve customer issues, complaints, and inquiries with empathy and efficiency.
• Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
• Record customer interactions and update CRM systems as required.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.

Requirements:

• Minimum Diploma or Bachelor’s Degree in any field.
• Strong English communication skills (verbal and written).
• Previous customer service experience preferred, but freshers with good communication skills are welcome.
• Ability to handle customer interactions with patience, empathy, and professionalism.
• Comfortable using computers, CRM systems, and other support tools.
• Flexibility to work in shifts if required (to match Canadian time zones).

What We Offer:

• Competitive salary package.
• Training and growth opportunities.
• Exposure to international client support.
• Supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,516.62 - ₹21,952.08 per month

Benefits:

• Paid sick time
• Paid time off

Language:

• English (Required)
• Hindi (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person