Customer service representative (Claims Analyst – General Insurance)

Customer service representative

Position Title:

Company Overview

La Verne Capital Pty Ltd

We are looking for a dedicated and detail-oriented Claims Executive to manage and process insurance claims for our Australian clients. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to deliver high-quality customer service. You will be responsible for end-to-end claims coordination, from initial reporting to settlement, while maintaining effective communication with clients and external stakeholders.

Key Responsibilities:

• Review and process insurance claims submitted by policyholders in a timely and accurate manner.
• Request and collect additional documentation or information from policyholders when necessary to support claim evaluation.
• Analyze and interpret insurance policy terms and coverage details to determine the eligibility of submitted claims.
• Coordinate with insurance companies to track and follow up on the status and progress of claims.
• Maintain clear and proactive communication with policyholders, providing regular updates throughout the claim lifecycle.
• Ensure proper documentation and systematic filing of all claim-related records within the internal system.
• Identify and flag any potentially fraudulent or suspicious claims for further investigation.
• Review settlement outcomes and communicate the resolution details effectively to the policyholder.
• Deliver outstanding customer service while nurturing strong and trust-based relationships with clients.
• Encourage clients to share feedback on their claims experience via Google reviews to help us improve and grow.

What We Expect from You:

• Strong verbal and written communication skills in English.

• 2 to 3 years of experience in Claims,

  customer service, or related roles (insurance or financial services preferred).
• Excellent relationship management and interpersonal skills.
• Confidence in handling client communication via email and phone.
• Proficiency in MS Office, especially Advanced Excel (pivot tables, VLOOKUP, formulas, etc.).
• Ability to work independently with minimal supervision and manage multiple claims simultaneously.
• Willingness to be proactive, take ownership, and adapt to a dynamic work environment.

Preferred Qualifications:

• Bachelor’s degree in any discipline (Insurance or Commerce background preferred).
• Prior experience in claims processing or customer service (especially for Australian/foreign insurance firms) is an advantage.
• Flexible with working hours as per Australian time zones.

Job Timing:

• Willingness to work in an early morning shift to align with Australian business hours

  (5:00 AM to 2:00 PM IST)

Job Location:

• Work From Office only

  (Vadodara - Gujrat)

Compensation and Benefits

• Salary Range:

  ₹25000+ per month (commensurate with experience)

Additional Benefits:

• Health Insurance
• Provident Fund (PF)
• Punctuality Bonus
• Petrol Allowance