Customer Service Representative

Customer Service Representative (Outbound Calling) – HVAC Process | Work From Home

Location:

Shift:

Working Days:

Compensation:

(Fixed pay structure – non-negotiable)

About the Role

HVAC Call Center Process

Key Responsibilities

• Make outbound calls for scheduling, confirmations, and follow-ups.
• Promote membership plans and special offers in a professional manner.
• Conduct customer satisfaction surveys and record accurate feedback.
• Maintain and update customer data, call outcomes, and appointment details in CRM tools.
• Follow scripts, adhere to process standards, and maintain high-quality interactions.
• Meet daily and weekly targets for calls, appointments, and enrollments.

Required Skills & Qualifications

• Education:

  Graduate or above.

• Experience:

  1–2 years in outbound calling, customer service, or telesales preferred. Freshers with excellent communication skills are welcome.

• Communication:

  Excellent spoken English and clear, confident phone etiquette.

• Tech Skills:

  Basic computer literacy and familiarity with CRM tools.

• Work Setup:

  Must have a personal laptop, noise-cancelling headphones, high-speed Wi-Fi, and a quiet workspace suitable for client and team meetings.

Additional Information

• Full-time work-from-home opportunity.
• Availability required during US hours (night shift).
• No paid leaves during WFH employment (except Sunday/official holidays).
• Candidates must ensure a stable internet connection and professional work setup.

Interested?

as soon as possible

audio recording

https://forms.gle/x4okwDBqRRYFuZP5A