Posted:4 days ago|
Platform:
On-site
Full Time
• Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
• Fluency in English and Second Language – spoken
• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
BIG Language Solutions
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