Customer Service Representative

Job Description

Hey! We are building the coolest astrology brand. We help people connect with genuine astrologers for guidance across life’s key moments . As we continue to expand our team, we’re hiring for customer support roles to help us deliver a smooth and positive user experience. About the role: We are looking for a dedicated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, responsible for delivering outstanding service and ensuring customer satisfaction through prompt and effective resolution of inquiries, issues, and requests. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Follow up with customers to ensure their issues are resolved and they are satisfied. Uphold company values and ensure a high-quality customer experience. Requirements: 1-4 years of experience in the support department Bachelor’s degree/Master’s degree with no running backlogs Excellent communication and interpersonal skills (English and Hindi) Analytical skills & approach Show more Show less