Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones.

Responsibilities

• Provide prompt and courteous customer support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate customer records and documentation.
• Process orders, returns, and exchanges.
• Communicate with internal teams to ensure timely resolution of customer issues.
• Demonstrate strong email writing skills for professional correspondence.
• Adapt to and learn new systems and processes quickly.
• Work collaboratively with team members and contribute to a positive team environment.
• Be open to working in USA time zone shifts.
• Open to working from Mumbai (BKC) office 4 times a month.
• Training will be provided from Mumbai office 3 times a week and 2 days WFH.
• Training duration is 3 weeks.

Qualifications

• Excellent oral and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to learn quickly and adapt to changing priorities.
• Experience in US based client facing role will be preferred.
• Proficiency in email communication and professional correspondence.
• Ability to work independently and as part of a team.
• Openness to working in USA time zone shifts.
• Experience in the promotional industry (preferred).
• Graduation is a must.

Benefits:Competitive salary.Performance bonus of upto 20% of your CTC.Fixed weekend offs.USA Federal Holidays observed.