Titanite Sky

Job Title: Customer Service Representative Location: Ireland About the Role: We are looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our team in Ireland. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a smooth service experience. The ideal candidate is patient, professional, and enjoys helping others in a fast-paced environment. Key Responsibilities: Handle incoming customer inquiries via phone, email, or chat in a timely manner. Provide accurate information regarding products, services, and company policies. Resolve customer issues and complaints with professionalism and empathy. Maintain detailed and accurate records of customer interactions. Collaborate with internal departments to ensure quick and effective solutions. Identify recurring issues and share feedback to improve service processes. Support order processing, returns, and account updates as needed. Contribute to achieving team performance targets and service quality standards. Requirements: High school diploma or Bachelor’s degree preferred. Previous experience in customer service, call centre, or client support roles. Strong communication, active listening, and problem-solving skills. Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Zendesk). Positive attitude, patience, and ability to handle challenging situations. Fluency in English; additional European languages are an advantage. What We Offer: Competitive salary and performance-based incentives. Hybrid or office-based options across Ireland. Supportive and collaborative team culture. Opportunities for training, career development, and advancement.