Customer Service Representative

Company Profile

Advance Mobility operates in the shared mobility space in India. We currently supply 250+ cars to taxi aggregating platforms across Mumbai.

Advance Mobility is a purpose-led organisation, passionate about creating entrepreneurial opportunities for the unorganised sector with a deep focus on sustainable mobility solutions. It is one of the only companies to use a 100% CNG fleet of vehicles and is continuously growing, aiming expansion across India to become the biggest fleet provider.

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Roles & Responsibility:

• Interacting via various channels, such as live chat, emails, social media and direct calls.
• Acquiring and retaining contact information databases.
• Calling drivers from the provided database and onboarding them explaining the company schemes and policies.
• Making job posts on relevant platforms to collect databases.
• Coordinating with the driver onboarding team for the onboarding process.
• Cold calling and mass emailing to recruit a maximum number of drivers.

Skills & Requirements:

• Strong communication abilities.
• Exceptional communication and the capacity to switch up speaking approaches.
• The capacity to adjust to challenging circumstances.
• Having a firm understanding of the products or services the business provides.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Work Location: In person