Customer Service Rep

ORGANIZATIONAL STRUCTURE

TITLE:

BUSINESS:

LOCATION:

DIRECT REPORTING

Position Details

Principal Activities

• Receipt of Pump and Spares orders from AE (FM) and Quotation Specialist (AM) with all technical and commercial details. Clarify all details to process the order in the system
• Processing of Pump and Spare part orders via CRM into SAP system with technical and commercial details
• Create Sales order in SAP with complete details of previously supplied pump, end user details, industry etc.
• Create Contract Review check list (FM) and get it checked from AE / Quotation Specialist. Get approval of Check list from Sales / Marketing Director for large projects (value >25 lacs)
• Order Transfer / Technical Handover to Operation team (Order Management cell) and Engineering / ETO with all required documents attached in SAP sales order
• Provide Order confirmation to customers with best possible delivery date (CCD) after getting confirmation from plant (Order Management)
• Coordinate with Order Management function in plant to get order related status and delivery updates
• Coordinate with IC / direct customers for any technical / commercial clarifications, organize inspection witness, shipment clearances, forwarder details etc.
• Coordinate with IC / direct customers for payment / collection as per agreed terms
• Coordination with internal and external interfaces
• Clarification of technical and commercial issues with other internal functions
  

Candidate Requirements

Education, Experience & Skills:

• Education as Diploma / BE in Mechanical
• 2 to 3 years professional experience as Customer Service Representative of industrial goods
• Ability to read, write, analyse and interpret business and technical documents in English
• Proficient in MS Office
• Knowledge of SAP / ERP and CRM related software
• Team player and self-motivated
• Good Communication skill
• Stakeholders Management