Customer Service Rep

About Us

ModTek, an Inovar Packaging Group company , is one of North America's premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer-driven, team-oriented, and built on win-win partnerships.Why Join Us

• Competitive pay and a performance-based bonus program
• Comprehensive benefits package (medical, dental, vision, life, short/long-term disability)
• 401(k) Retirement Plan with a generous company match
• Paid Time Off (PTO)
• Career growth opportunities within a rapidly expanding company
  

Job TitleCustomer Service Representative

Job Summary

We're seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle.Key Responsibilities

• Interact with customers via phone, email, chat, or in-person to support product and service inquiries.
• Collect, enter, and confirm orders for new products or additional services.
• Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed.
• Ensure timely and accurate resolution of customer issues.
• Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions.
• Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery.
• Support artwork routing, proof approvals, and job tracking to keep projects on schedule.
  

Required Skills & Abilities

• Excellent written and verbal communication.
• Strong customer-service orientation with a solution-driven approach.
• Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx).
• Ability to navigate multiple priorities while maintaining attention to detail.
  

Education & Experience

• High school diploma or equivalent.
• Previous customer service experience required; manufacturing or packaging label experience is a plus.
  

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Occasional standing and movement as needed.
  

Why This Role Matters
Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end-to-end order process. If you're passionate about building client relationships, solving problems, and working in a fast-paced, evolving manufacturing environment, this role is for you.