About Us ModTek, an Inovar Packaging Group company , is one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in cutting-edge equipment and technology to deliver top-quality products. At Inovar, our culture is customer-driven, team-oriented, and built on win-win partnerships. Why Join Us? Competitive pay and a performance-based bonus program Comprehensive benefits package (medical, dental, vision, life, short/long-term disability) 401(k) Retirement Plan with a generous company match Paid Time Off (PTO) Career growth opportunities within a rapidly expanding company Job Title Customer Service Representative Job Summary We’re seeking a Customer Service Representative I to join our dynamic team. You will manage a portfolio of accounts, collaborating with both internal stakeholders and our customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle. Key Responsibilities Interact with customers via phone, email, chat, or in-person to support product and service inquiries. Collect, enter, and confirm orders for new products or additional services. Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed. Ensure timely and accurate resolution of customer issues. Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions. Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery. Support artwork routing, proof approvals, and job tracking to keep projects on schedule. Required Skills & Abilities Excellent written and verbal communication. Strong customer-service orientation with a solution-driven approach. Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx). Ability to navigate multiple priorities while maintaining attention to detail. Education & Experience High school diploma or equivalent. Previous customer service experience required; manufacturing or packaging label experience is a plus. Physical Requirements Prolonged periods of sitting and working at a computer. Occasional standing and movement as needed. Why This Role Matters Joining Inovar in this position gives you the opportunity to be a true customer advocate and play a crucial role in the end-to-end order process. If you're passionate about building client relationships, solving problems, and working in a fast-paced, evolving manufacturing environment, this role is for you.
Position Summary The Manager, Pre-Press & Color Management leads the Prepress Department in all aspects of file preparation, color standardization, and workflow innovation. This role oversees daily operations, mentors staff, and ensures exceptional print readiness through tools like Packz, Hybrid, and related technologies. As a cross-functional collaborator and customer-facing liaison, the Manager plays a critical role in client audits, press approvals, and internal quality initiatives. Essential Duties And Responsibilities Oversee daily operations of the Prepress Department and lead a team of Prepress Technicians. Drive innovation in digital workflows using Packz, Hybrid, and other prepress systems. Standardize ink, ink color, and plate setups to align with press performance and quality targets. Serve as a key participant in client audits, technical reviews, and press approvals. Collaborate with production, quality, and IT departments to optimize prepress processes. Mentor, train, and support prepress staff to enhance technical knowledge and workflow efficiency. Ensure file creation, naming, plating, and layout follow documented SOPs. Maintain and troubleshoot prepress equipment. Own all workflow software configurations, layout documentation, and optimization procedures. Strategically schedule workload and staffing to maximize throughput and minimize errors. Assist with high-complexity or technically challenging projects as needed. Participate in company-wide initiatives including software implementation and quality programs. Qualifications Education and Experience High school diploma or equivalent required; relevant technical certifications or coursework preferred. 5–7 years of experience in prepress operations, with 3–5 years in a leadership or supervisory capacity. Strong knowledge of flexographic and digital printing processes. Technical and Computer Skills Proficient in graphics and packaging software including Packz, Hybrid, ESKO, InDesign, Illustrator, Photoshop, and Acrobat. Skilled in layout design, job ticket preparation, and RIP troubleshooting. Proficiency in Microsoft Office tools including Excel and Word. Other Requirements Strong organizational and communication skills. Ability to lead teams effectively and maintain high-performance standards. Experience interacting with clients and auditors. Must pass background check. Ability to distinguish colors.
Job Description You will be joining the dynamic team of ModTek, an Inovar Packaging Group company, as a Customer Service Representative I. Your role will involve managing a portfolio of accounts, collaborating with internal stakeholders and customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle. Key Responsibilities - Interact with customers via phone, email, chat, or in-person to support product and service inquiries. - Collect, enter, and confirm orders for new products or additional services. - Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed. - Ensure timely and accurate resolution of customer issues. - Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions. - Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery. - Support artwork routing, proof approvals, and job tracking to keep projects on schedule. Required Skills & Abilities - Excellent written and verbal communication. - Strong customer-service orientation with a solution-driven approach. - Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx). - Ability to navigate multiple priorities while maintaining attention to detail. Education & Experience - High school diploma or equivalent. - Previous customer service experience required; manufacturing or packaging label experience is a plus. Physical Requirements - Prolonged periods of sitting and working at a computer. - Occasional standing and movement as needed.,