Customer Service Rep

Job Description You will be joining the dynamic team of ModTek, an Inovar Packaging Group company, as a Customer Service Representative I. Your role will involve managing a portfolio of accounts, collaborating with internal stakeholders and customers to address inquiries, resolve issues, and provide exceptional service throughout the entire order lifecycle. Key Responsibilities - Interact with customers via phone, email, chat, or in-person to support product and service inquiries. - Collect, enter, and confirm orders for new products or additional services. - Act as the first point of contact for customer concerns; escalate to specialists or other team members as needed. - Ensure timely and accurate resolution of customer issues. - Maintain detailed records of customer interactions, tracking inquiries, feedback, and resolutions. - Collaborate with Production, QA, Scheduling, Finance, and other internal teams to ensure seamless service delivery. - Support artwork routing, proof approvals, and job tracking to keep projects on schedule. Required Skills & Abilities - Excellent written and verbal communication. - Strong customer-service orientation with a solution-driven approach. - Proficiency in Microsoft Office and aptitude to learn new software systems (e.g., ERP or Label Traxx). - Ability to navigate multiple priorities while maintaining attention to detail. Education & Experience - High school diploma or equivalent. - Previous customer service experience required; manufacturing or packaging label experience is a plus. Physical Requirements - Prolonged periods of sitting and working at a computer. - Occasional standing and movement as needed.,