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Fusion CX
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Customer Service Professionals

Customer Service Professionals

Fusion CX

2 - 6 years

4 - 8 Lacs

howrah

Posted:3 days ago| Platform:

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Skills Required

analytical inbound process e-commerce workflow customer support inbound customer service vendor customer service associate ms office recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Service Jobs in Howrah | Seller Support Hiring Customer Service Associate Ecommerce Inbound Process Howrah, India

If you re looking for customer service jobs in Howrah that offer stability, guided learning, and a supportive work environment, join us at Fusion CX in Howrah as an inbound customer service associate. This customer support role provides a clear path to building communication, analytical strength and growth with a leading client in India. As part of ongoing recruitment in Howrah, West Bengal, this position allows you to work closely with supplier and vendor interactions while developing practical e-commerce support skills.

About the Role

You will manage inbound supplier and vendor queries, quantify the issues raised, document case details accurately, and propose solutions aligned with process expectations. The role requires strong communication skills, structured reasoning, and the ability to work confidently within an e-commerce support workflow.

Key Responsibilities

Manage inbound supplier/vendor interactions and address queries professionally.
Record case details and supplier/vendor information accurately as per process requirements.
Analyse and quantify problem statements raised by suppliers/vendors to identify root causes.
Propose logical, solution-oriented responses to address supplier/vendor concerns.
Maintain clear communication standards (Hindi/English mandatory; regional language a plus).
Use MS Office, Google Sheets, Google Docs, and related applications for documentation and up .

Job Requirements:

Education: Higher Secondary
Strong communication skills (Man : Hindi/English; regional language is a plus) with excellent verbal and written ability
E-commerce experience and knowledge are a plus
Hands-on experience with MS Office / Google Spreadsheets / Google Documents
Strong analytical and logical reasoning ability to quantify issues and propose solutions
Work mode: WFO

Why Join Fusion CX?

Be part of a workplace where your strengths are recognized, your questions are welcomed, and your growth is backed by consistent guidance.

Build real confidence through structured communication and coordination tasks
Strengthen your analytical and documentation skills with hands-on support
Gain exposure to e-commerce-driven supplier/vendor workflows
Work in an environment that values clarity, consistency, and steady professional growth

If you re exploring customer service jobs in Howrah or considering opportunities in Howrah, West Bengal, apply now and grow your career with Fusion CX.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

Customer Service Associate Ecommerce Inbound Process Howrah, India

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