Customer Service & Operations Delivery Manager

• We’ll look to you to drive a customer focused culture by developing improvement initiatives to enhance customer satisfaction and improve business efficiency
• Specialising in Customer Contact, you’ll be delivering successful and appropriate customer and business outcomes through digital channels in a 24/7 environment
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
• We are offering this role at associate level
  

You’ll Also Be

• Actively participating in initiatives to improve customer service, processes and procedures
• Listening, learning and acting on customer feedback to create a positive customer experience
• Adhering to regulatory frameworks, policies and procedures
• Ensuring a timely and responsive approach to current and emerging risks
  

In Addition, You’ll Need

• Decision making ability, to provide successful customer outcomes
• A strong customer focus and experience in customer service delivery techniques
• The ability to develop and coach others
• The ability to influence continuous improvement in team services, processes and quality