Customer Service Officer

Role Overview: As a Customer Service Officer at NABFINS Ltd, your primary responsibility will be to manage customer inquiries, resolve complaints, ensure customer satisfaction, and provide excellent customer support. This full-time on-site role based in Bhopal will require you to handle customer requests, manage interactions, and enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve complaints effectively. - Ensure high levels of customer satisfaction by providing top-notch customer support. - Handle customer requests and interactions professionally. - Enhance the overall customer experience through proactive measures. - Utilize strong problem-solving skills to address issues promptly. - Collaborate with team members to deliver seamless customer service. - Maintain proficiency in using customer service software and tools. - Uphold strong interpersonal skills for effective communication with customers and colleagues. Qualifications Required: - Strong interpersonal skills to communicate effectively with customers and team members. - Proven experience in customer service and support to handle inquiries and resolve issues efficiently. - Ability to ensure high levels of customer satisfaction and create positive experiences. - Proficiency in problem-solving and quick thinking. - Familiarity with customer service software and tools is a plus. - Preferred educational background: Bachelor's degree in Business Administration, Communications, or a related field. Please Note: NABFINS Ltd, a subsidiary of NABARD, is a non-deposit taking NBFC aimed at providing financial services in agriculture and microfinance to promote prosperity in rural and urban areas. Role Overview: As a Customer Service Officer at NABFINS Ltd, your primary responsibility will be to manage customer inquiries, resolve complaints, ensure customer satisfaction, and provide excellent customer support. This full-time on-site role based in Bhopal will require you to handle customer requests, manage interactions, and enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve complaints effectively. - Ensure high levels of customer satisfaction by providing top-notch customer support. - Handle customer requests and interactions professionally. - Enhance the overall customer experience through proactive measures. - Utilize strong problem-solving skills to address issues promptly. - Collaborate with team members to deliver seamless customer service. - Maintain proficiency in using customer service software and tools. - Uphold strong interpersonal skills for effective communication with customers and colleagues. Qualifications Required: - Strong interpersonal skills to communicate effectively with customers and team members. - Proven experience in customer service and support to handle inquiries and resolve issues efficiently. - Ability to ensure high levels of customer satisfaction and create positive experiences. - Proficiency in problem-solving and quick thinking. - Familiarity with customer service software and tools is a plus. - Preferred educational background: Bachelor's degree in Business Administration, Communications, or a related field. Please Note: NABFINS Ltd, a subsidiary of NABARD, is a non-deposit taking NBFC aimed at providing financial services in agriculture and microfinance to promote prosperity in rural and urban areas.