Customer Service Officer

1. Customer Service & Experience

• Ensure high-quality customer service at the branch.
• Monitor and resolve customer complaints promptly.
• Maintain customer satisfaction scores as per bank standards

2. Operational Efficiency

• Oversee day-to-day branch operations (cash management, account opening, clearing, etc.).
• Ensure adherence to Standard Operating Procedures (SOPs).
• Optimize processes to reduce turnaround time.

3. Compliance & Risk Management

• Ensure compliance with regulatory guidelines (RBI, KYC, AML).
• Conduct regular audits and implement corrective actions.
• Minimize operational risk and fraud incidents.

4. Cash & Vault Management

• Maintain cash limits as per bank policy.
• Ensure proper cash handling and reconciliation.
• Monitor ATM replenishment and functioning.

5. Staff Management & Training

• Supervise and guide operations staff.
• Conduct training on compliance, systems, and customer service.
• Manage staff productivity and morale.