Customer Service Officer

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide timely and accurate information about products and services. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Continuously improve knowledge of products and services to provide expert advice. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using technology and software applications. Ability to adapt to changing situations and priorities.