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TE Connectivity
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Customer Service Manager

Customer Service Manager

TE Connectivity

10 - 20 years

17 - 32 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

b2b people management supply chain customer service order management b2b customers

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE OBJECTIVE

This leading position is in a fast-paced business environment for B2B customer support team & Trade SCM, whereinyou will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department. You will need to coordinate with resources for the resolution of system-related problems and provide specific feedback to other departments to aid all open issues. And under SCM, product availability has to be assured from different vendors/TE Intraco locations from EMIA & USA. This responsibility includes collaboration between both on-site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports, and lead implementation as necessary.

RESPONSIBILITIES

Customer Service

Manage a team of 4-5
Advance best-in-class customer relations via Quality, Delivery, innovation, and responsiveness.
Develop/Lead customer engagement projects and processes focused on Increasing customer forecast accuracy
Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
Resource and capacity planning for workload assessment.
Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
Lead lean business process strategy, process transformation, performance improvement management, talent development and mindset.
Represent Customer Care during customer visits to build high-level relationships and facilitate mutually beneficial projects.
Partner with sales to develop support opportunities which contribute to ECE
Maintaining consistent communication with leadership team to manage
customer service effectiveness by monitoring performance and assessing metrics.
Lead customer chargeback data analysis
Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.

Trade Supply Chain Management

Manage a team of 4-5
To focus on part availability, on-time delivery to the customer, quality, and Cost Reduction by utilizing resources effectively
Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals
Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams.
Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service.
Build sustainable relationships and trust with vendors and internal customers through open, proactive communication
Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement
Coordination with TE Intraco plants for material availability as per customer CRD

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TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

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Customer Service Manager