Customer Service Manager / Sr. Service Manager

Job Description

We required dynamic professionals for our business outlets at Pune (PCMC, Bhosari & Tathawade). Designation: Customer Service Manager / Sr. Service Manager Qualification: Diploma or Degree in Automobile. Age: 30 to 40 Years+. Salary: 08 Lacs to 10 Lacs PA, additionally performance linked incentive against achievement of revenue targets. Experience: 10 to 20 years in Car Service, Bodyshop, Vehicle after Sales, Insurance. Key Responsibilities of a Customer Service Manager / Sr. Service Manager Role & responsibilities: * Lead and monitor workshop activities. * Direct involve for after sales profitability Service targets Vs achievement. * Driving suitable measure to achieve this targeted. * Implement customer delight source to enhance service loyalty. * Workshop turnover as well as commitment to deliver high quality of customer care. * Ensure team delivers optimum productivity, Competency & commitment. * Achieve month service Unit Targets Vs per car labor & parts * Mapping workshop capacity utilization. * Ensure flawless work quality by means of suitable workshop equipment, Test instrument method. * Manage & guide staff to improve their productivity, Competency & commitment. * Monitor insurance claim or submission and approval * Strong industry knowledge & leadership quantities, High level persistence. Recruitment as per production plan & business need. Requirements and skills: Excellent business acumen & critical thinking abilities in sensitive business areas Strategic approach enhancing dealership absorption ratio through improving resources like utilization & production. Capable to work independently under pressure & multitasking environment. Ability to interact to all level people address arising issue. Meticulous and possess good working attitude. Strong industry knowledge & leadership quantities, High level of persistence. Aggressive for highest UIO retention ratio. Cultivate culture at grass root level building strong relation within internal & external customers. Preferred candidate profile from Pune, Western Maharashtra, Mumbai, Nashik, Nagpur. Those who have it in you and are suitably qualified with relevant experience may apply immediately with your CV. Your current CTC. Please let us have your latest Photograph. Interested candidates should forward their Curriculum Vitae (C.V.) to; hrd@sharayu.in Contact No - 7722099815 Email: hrd@sharayu.in