Customer Service Manager - Immediate Joiner - 3-5 LPA

Company Description

InstaLaxmi is the country’s first and largest B2B Digital Gold company, developing Digital Gold platforms for jewelers. Our platforms include essential features such as loyalty programs and gamified elements to align with consumer behavior, fostering increased app usage and business growth.

Role Description

This is a full-time, on-site role for a Customer Service Manager, located in Mumbai. The Customer Service Manager will oversee daily customer service operations, manage customer support teams, ensure high levels of customer satisfaction, and develop strategies to improve customer service processes. The role will also involve analyzing customer service data to identify trends and areas for improvement.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills.
• Strong Analytical Skills to assess and improve customer service processes.
• Excellent Communication skills for effectively interacting with customers and team members.
• Bachelor’s degree in Business Administration, Management, or a related field is preferred.
• Proven experience in a similar role, with strong leadership abilities.
• Ability to work independently and in a team-oriented environment.