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Orchid Shipping
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Customer Service: Liner division Professionals

Customer Service: Liner division Professionals

Orchid Shipping

2 - 6 years

|

2 - 5 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

cargo sales focus support services customer service management operations principal odc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintaining customers focus on all times and answering to customer s enquiries using the company s standard guidelines.
Handle client principal queries, answer general inquiries and complaints.
Taking booking, rate filings, general cargo, Haz cargo and ODC to be handled.
Support services to Documentation, Operational & Sales.
Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
Follow up with shippers on a daily basis.
Identifying and escalating consistent or recurring problems with the systems functionality.
Assisting management and Team Manager with any assigned special projects and providing backup as a team for and on behalf of
the team.
Sending load list details to the Ops team and sending SOB s as to all the shipper s/ forwarders

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Orchid Shipping

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