Home
Jobs

Customer service L1 support Professional

2 - 5 years

4 - 7 Lacs

Hyderabad

Posted:1 week ago| Platform: Naukri logo

Apply

Skills Required

Customer service client support L2 support L1 support Customer service Support communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, Greetings from the IDESLABS, Urgent Requirement for Customer service Support. Location:Pan India Mode of work:Hybrid Employment Type:C2H JD: Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams.Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA sFirst level issue investigation on any Website outages reported by the end users.Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client.Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week.Excellent communication skills to communicate with end users. POSITION GENERAL DUTIES AND TASKS : Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine). These are clients of Mede or internal teams. Collaborate with l2/ L3 teams in case of high severity outages DBA s, Dev, IRC team and BA s First level issue investigation on any Website outages reported by the end users. Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivation repare and present Weekly status report to client. Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week. Excellent communication skills to communicate with end users.

More Jobs at IDESLABS PRIVATE LIMITED

Bank Fast Platform Engineer

Bengaluru

3.0 - 7.0 yrs
|

INR 5 - 9 Lacs

Risk Business Analyst

Bengaluru

5.0 - 10.0 yrs
|

INR 8 - 13 Lacs

Mainframe TDM Professional

Hyderabad

3.0 - 5.0 yrs
|

INR 4 - 6 Lacs

SharePoint Developer

Pune

4.0 - 9.0 yrs
|

INR 6 - 10 Lacs

Informatica PowerCenter ETL Professional

Bengaluru

5.0 - 10.0 yrs
|

INR 7 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

My Connections IDESLABS PRIVATE LIMITED

Download Chrome Extension (See your connection in the IDESLABS PRIVATE LIMITED )

chrome image
Download Now
IDESLABS PRIVATE LIMITED

396 Jobs

RecommendedJobs for You

IDESLABS PRIVATE LIMITED logo

Customer service L1 support Professional

IDESLABS PRIVATE LIMITED

Hyderabad

Windsor Paradise Heights logo

Customer Relationship Executive

Windsor Paradise Heights

Ghaziabad

Smiles Placements logo

Insurance Broking CO - Insurance Vertical -PUNE

Smiles Placements

Pune

Passion Gaming logo

Customer Service Executive (Tamil/Kannada)

Passion Gaming

Panchkula

Passion Gaming logo

Customer Service Executive (Hindi+English)

Passion Gaming

Panchkula

ManipalCigna Health Insurance logo

Customer Service Senior Representative

ManipalCigna Health Insurance

Bengaluru

Stefanini logo

Customer Representative

Stefanini

Pune

Panacorp Software Solutions logo

Associate - Customer Service - Voice Process

Panacorp Software Solutions

Nagercoil, Kanniyakumari

Southco logo

Customer Service Representative

Southco

Pune

Firstsource logo

Hiring For Mortgage process

Firstsource

Bengaluru