Customer Service Intern

About DS Techworks Solutions Private Limited

Techworks offers a complete suite of products and services which come together to form executable and customizable solutions for a wide spectrum of applications in digital signage, information distribution, experience centers for a large number of industry verticals.

We started operations 11 years ago. Promoted by professionals with over 30 years of experience in audio, video, broadcast, exhibitions, and events. We create a complete technology platform, both hardware and software which addresses the current day communication needs of user organizations The technology platforms includes a wide spectrum of state-of-the-art hardware and software, which coupled with our business knowledge and expertise provides truly accruable benefits to users of our solutions and services.

About the internship

Duration for this internship is 2 months. Good candidate may be absorbed as a regular employee based on the performance

Selected intern's day-to-day responsibilities include:

Responsibilities 

1. Respond to customer inquiries via phone, email, and chat
2. Assist in resolving customer complaints and issues
3. Document customer interactions
4. Collaborate with team members to improve service processes
5. Participate in training and development sessions
6. Provide feedback to improve customer experience
7. Support the customer service team with daily tasks
8. Maintain a positive and professional attitude
9. Follow company policies and procedures
10. Meet performance and quality standards

11. Coordinate with field support team

Other requirements

1. Graduate in any discipline, people who are in last year of graduation may also apply

2. Good academic record

4. Computer savvy

5. Good analytical skills

6. Good in Microsoft Office

7. Good in oral and written communication skills

8. Working days: Monday to Saturday: 10 AM-6 PM

Perks

1. Stipend: Yes
2. Certificate of completion
3. Free snacks