Posted:1 month ago|
Platform:
Remote
Full Time
We are seeking a motivated and detail-oriented Customer Support Executive to manage seller-related issues on our e-commerce platform. This is a remote role requiring strong communication skills, problem-solving abilities, and familiarity with customer support best practices. Key Responsibilities: Manage Seller Appeal Cases Review and resolve seller appeals related to account suspensions, listing removals, and performance violations. Analyze submitted evidence and respond in accordance with platform policies and standards. Maintain documentation of all appeal resolutions and follow-up actions. Seller API Communication Collaborate with internal teams to identify seller account or product listing issues. Communicate with sellers through API-integrated systems, ensuring timely and accurate messaging. Provide clear, concise instructions or feedback to sellers to facilitate resolution.
Sonnenkraft Solutions Llp
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