Customer Service Executive

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities · Handle customer calls professionally and empathetically · Resolve queries and provide timely, accurate solutions · Document customer interactions and maintain records · Meet performance metrics including call quality, resolution time, and customer satisfaction · Participate in training and quality assurance programs · Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications · Minimum qualification: 12th pass or graduate · Excellent verbal communication skills in English (neutral accent preferred) · Basic computer proficiency and typing skills · Willingness to work in rotational shifts (including nights/weekends) · Patience, adaptability, and a customer-first attitude Employment Type · Full-time, permanent · On-site only (no remote work) Benefits · Health insurance · Provident fund · Incentives for performance · Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com