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Skywings Advisors Private Limited
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Customer Service Executive

Customer Service Executive

Skywings Advisors Private Limited

1 - 5 years

|

0 Lacs

Posted:9 hours ago| Platform: Shine logo

Apply

Skills Required

customer care customer service customer relationship customer support

Work Mode

Remote

Job Type

Full Time

Job Description

Profile- Customer Service Executive

Job Role-

Answering inbound/outbound calls from customers professionally and responding to customer inquiries Research required information using available resources and systems Provide customers with product and service information Anticipate customer needs and resolve them Identify and seek priority support.
Follow up/outbound calls to be made to customers where necessary Document all call information according to standard operating procedures Ability to handle objections and retain customers.
Generate leads and cross sell in the calls.
Proactive follow up and engagement with other teams.
Maintain accuracy of all data Responsible for quality communication and customer servicing with the laid down productivity and service benchmarks Act on the feedback given Team Lead/Quality Coach as guidelines for improving performance Troubleshoot and resolves client complains and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
Min Exp- 1 Yrs in customer support / customer service

Ctc- 25K in hand

Location- Goregaon East

For contact- Zeenat Saifi

9634819704

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Skywings Advisors Private Limited

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